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Online Resumes with "escalated calls"
Sales Management
ZSSales Consultant, Management help escalation call when customers call with disperse. I work AT&T for 4years as Management and for Verizon Wireless 5years.
Project ,Coordinator ,Manager,MS Project
The opportunity to advance my leadership skills, demonstrate my teaming skills by providing motivation for team members to improve quality, support and performance, in anticipation of obtaining additional potential business opportunities.
Tags for this Online Resume: MS Project, PMI, MS Excel
Education Advocate
I have previous military and customer service experience. My strengths include communication and organization. I am an advocate for education and believe in utilizing technology in the classroom. I am creative and confident when presenting in front of large or small groups. This comes from years of experience in engaging middle school students.
Ideal Companies: Pfizer Glaxo Smith Kline Carolina biological supply Berkshire biological supply company
Tags for this Online Resume: Education, Sales
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Customer Service Supervisor - 20 Years of Experience - Near 63021
Customer Service and Team Support Professional with 20 years progressive and extensive experience, with 7 years at a Fortune 500 financial institution. Expert Proficiency in Spanish. Dealt with Customer complaints. Translated and typed highly technical literature from English to Spanish for Latin American customers. Answer questions of all the Representatives at that time of the shift, and took escalation calls.Translated d...
Tags for this Online Resume: Excel, Word, Power Point, CMS/QFINITI, AVAYA SYSTEMS, Service Now, Sharepoint, Spanish/Italian, Support, Customer Service, Customer Service Center, Documentation, Quality, Call Center, Training, Audit, Order Entry, Policies and Procedures
Results-driven and profit-minded manager with multi-industry experience strengthening and leading recovery and collections for both high-growth startups and established corporations
10 years management experience with background in public and private companies with up to $30 million in revenues. Excellent communicator with high level of accountability, expert at presenting to directors, investors, and legal counsel. Demonstrated ability to quickly grasp intricacies of diverse industries and help management make immediate improvements. Interested in joining an organization where advancement is encourage...
Ideal Companies: CARDINAL HEALTH, NATION WIDE INSURANCE
IT Ops/Support Analyst II - 12 Years - Houston
SUMMARY A dedicated IT professional accomplished in the monitoring, troubleshooting, and maintenance of WAN and LAN communications. Organized, detail oriented and works with very little supervision. Excellent communications and customer service skills with the ability to interact effectively with all levels of management, vendors, related support groups, and individual users. Extremely dependable with strong work ethic and ...
Ideal Companies: Noble Energy. Memorial Hermann. CenterPoint Energy. Baker Hughes. Tomball Regional Medical Center. ConocoPhillips. Texas Children’s Hospital. McKesson. CHI St. Luke’s Health. Nabors Industries. AIG. FOX, Inc. Academy Sports & Outdoors. AT&T. Verizon. Huntsman. City of Houston. City of Tomball.
Tags for this Online Resume: Cisco, Documentation, Local Area Network, Troubleshooting, Wide Area Network, Monitoring, Flexible Schedule, • Quick and enthusiastic learner, • Training and educating colleagues and customers, • Training/Mentor, • Incident Management, • Data Center, • Help Desk, • Customer Service, • Strong work ethic, • Self-starter, • Work well with little or no supervision, • Motivated, • Individual and team player, • Excellent communication skills
Director - 6 Years of Experience - Near 29492
Profile Dynamic management professional with more than eight years of experience in various areas of customer service, marketing, and management. Well-versed in all aspects of office and financial administration, as well as general operations management with a keen eye for details. Proven capacity in dispensing leadership duties pertinent to a more productive business establishment and more efficient execution of commercial...
Tags for this Online Resume: Profit and Loss, Management, B2B Marketing, B2C Marketing, Organizational Analysis, Program Development, Project Management, Delegation, Relationship Building, Decision Making, Talent Acquisition, Talent Training, Conflict Management, Customer Service, Budget Planning, Cooperation, Negotiation, Portuguese, Operational Efficiency, Director of Operations, Daniel Island, South Carolina, 29492, EBITDA, Sales Specialist
Medical Office Manager - 8 Years of Experience - Near 33069
Detail-oriented, dedicated and energetic professional with 10+ years of successful experience. Committed in maintaining a reputation based on customer service, quality, and effective leadership. Currently seeking a position where I can effectively utilize my skills, abilities, and expertise as follows: * Team Lead/Oriented * Supervise/Mentoring * Medicare/Medicaid * Team building/Coaching * Operations Management * Strategic...
Tags for this Online Resume: Complaints, Customer Service, Negotiation Skills, Retention, Team Lead, Call Center, Microsoft, Microsoft Access, Microsoft Excel, Microsoft Office
Financial Specialist
Qualifications * Fluent in Spanish * 30 years of Banking experience * Successfully managed several banking centers * 5 years of call center experience * Provides excellent customer service * Knowledge of Bank of America's policy and procedures
Tags for this Online Resume: Banking Industry, Customer Accounts, Deposits, Policies and Procedures, Research and Development, Sales, Customer Service, Teller, Accounting, Phoenix, Inbound Call Center, Escalated Calls, Resolve Deceased accounts, legal review, Officer Support
Team Leader - 10 Years of Experience - Near 78163
Summary: Detailed oriented professional with 10+ years of supervisory and management experience. A highly motivated individual with a proven track record of delivering results based upon a set of standards. Attention to detail that sets me above others, as well as allows me to demonstrate proficiency and my excellent written and oral communication. Ability to make both routine and difficult decisions in a fast paced environ...
Tags for this Online Resume: Radar, Scheduling, Complaints, Inventory, Microsoft, Microsoft Office, Networking, Quality Assurance, Structured Query Language, Test
System Administrator - 6 Years of Experience - Near 54220
SUMMARY: * Seven years of experience in the administration of Red Hat Linux, RHEL, Sun Solaris, SLES, AIX, VMware on various Hardware Platforms. * Extensive Experience in Installation and Administration of RHEL 3.0/4.0/5.0/6.0 * Designed and Performed NIM installation and Kick Start over network and created, maintained installation server, boot server and profile server. * Experience in Windows 2003, WebLogic, Websphere JAV...
Tags for this Online Resume: Install, Servers, Infrastructure, Linux, Oracle, VMWare, Management, Network File System (NFS), Redhat, Troubleshooting
