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Online Resumes with "customer facing"
Senior Customer Experience Manager
Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...
Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management
Project Manager - 20 Years of Experience - Near 78201
SUMMARY * Experienced customer-facing program manager, project manager, solutions architect and systems engineer. See Appendix for sample of hand-on environments. * Ability to summarize in a clear and concise manner for executive management program and project status, including timelines, tasks, budgets, variances, risks and opportunities. * Customer satisfaction and excellence driven with relationships highly valued as an ...
Tags for this Online Resume: C Programming Language, Infrastructure, Program Manager, Project Management, Project Manager, Applications, Structured Query Language, Consolidations, Consulting, JIRA
Technical Writer - 20 Years of Experience - Near 80542
EXPERIENCE SUMMARY * Managed and trained a team of up to 6 writers, at multiple sites and countries to develop professional customer facing documentation, and online help with a strong company look and feel * Managed all aspects of documentation translations into 12+ languages. Implemented new process and vendor to bring costs down 30% * Editor of all documentation and online help, to ensure adherence to Co. templates, styl...
Tags for this Online Resume: Technical Writing, T1, Technical Documentation, Adobe FrameMaker, Adobe Photoshop, Asynchronous Transfer Mode (ATM), Documentation, Ds3, E1, Frame Relay, software, agile, FrameMaker, html, Microsoft Office, Adobe Creative Suite
Financial Manager - 15 Years of Experience - Near 89122
SUMMARY Mortgage servicing executive, consultant, and mortgage loan originator, specializing in non-performing assets, regulatory compliance and loan administration. Significant experience implementing and managing mortgage servicing best practices to comply with GSE, CFPB, and National Mortgage Settlement. Dedicated to exceptional Call Center Customer Service and Resolution. Leadership strengths include talent acquisition ...
Tags for this Online Resume: Call Center, ACH, Customer Service, Engineering, High Net Worth, Insurance, Interactive Voice Response, Management, Monitoring, Planning
Business Analyst - 20 Years of Experience - Near 20833
Summary Experienced business analyst and team lead, supporting business process and systems analysis, work estimating and planning, statusing, and delivery. Customer facing communications skills, with domain expertise in requirements development, software design, and systems architecture. Key Capabilities: * Excellent analytical skills in requirements analysis, systems engineering and software design * Excellent leadership ...
Tags for this Online Resume: Services, Systems Architecture, Business Analysis, Business Analyst, Management, Medicare, Oracle, Agile, Agile Methodologies, sql, agile, it jobs
Program Manager - 20 Years of Experience - Near 34135
Summary A high-energy, results-driven Program Manager with Domestic and International customer facing experience. Over 15 successful years of product innovations therein transitioning challenging concepts from IR&D, through develop- ment and into high-volume production with a focus on time-to-market. Along the way evolving young engineering talent into results oriented professionals and reliable teammates. Recognized for cr...
Tags for this Online Resume: Automotive, Program Manager, Radar, Agile, Business Strategies, Business Strategy, Engineering, Focus, Management, NPI, manager, Sr. Program Manager, Director of Program Managers
Database Administrator - 4 Years of Experience - Near 83714
SUMMARY * Experienced in Database technologies like SQL Server, MySQL and Oracle. * Experienced as BI developer/analyst on designing, developing and implementing reporting systems using tools like SSRS, Power BI and Tableau. * Worked with end users and business analysts to understand business requirements, recommended technical solutions and documented functional requirements. * Worked on various Microsoft technologies tool...
Tags for this Online Resume: Microsoft SQL Server, Stored Procedures, Structured Query Language, Management, Query, T-SQL, Triggers, Business Intelligence, Data Definition Language, Dcl
Marketing manager - 11 Years of Experience - Near 46143
PROFESSIONAL SUMMARY Proven corporate professional with over 18 year of B2B sales, marketing and project management experience. Broad business administration acumen with high profile roles in customer facing, budgeting, cost management, contract negotiation/interpretation and channel management. Ability to analyze markets, define trends, evaluate options and initiate action based on market conditions to obtain corporate and...
Tags for this Online Resume: Sales, Account Manager, Procurement, Product Launch, Strategic Initiatives, Supply Chain, Marketing Management, Voice, Budgeting, Evaluate, sales, management, manager, account manager, account executive
Manager - 15 Years of Experience - Near 52405
Actively looking for a Project Managment/Training or Quality position in the Cedar Rapids, IA or Corridor area as a first option, but I am open to relocation for the right position. Avionics Technical, Master Instructor, Business Development and Sales Experience. I have a current Secret Security clearance, and prefer customer facing support.
Tags for this Online Resume: Avionics, Sales, Software, Systems Development, Technical Sales, Test, Call Center, ISO, Documentation, Electronics, Instructor
Quality Assurance Specialist - 5 Years of Experience - Near 80126
PROFESSIONAL SUMMARY I have 12+ years of experience in Quality Assurance, Systems Integration, Lab Design and Operation, Java Application Development, Distributed Application Development, Object Oriented Programming, Internet/Intranet-based database applications development, testing and implementation using Java/J2EE (Servlets, JSP, EJB). My roles have included all phases of the software development life cycle (SDLC), but e...
Tags for this Online Resume: Test, Management, Applications, Services, Billing, Linux, Agile, Automation, Call Center, Configure
Analyst
Summary: * Lead Sales professional with hands-on selling experience, relevant follow-up in fast-paced environment. * Strong experience in handling/ making a high volume of inbound/ outbound sales calls, effectively communicating product features and benefits, as well as promotional information. * Well-versed in utilizing a proven sales process to discover each customer's unique needs, preparing presentations. * Negotiated p...
Tags for this Online Resume: Cold Calling, Inside Sales, Sales, Services, Complaints, Lead Generation, Outside Sales, Automation, Management, Security, research
Developer - 14 Years of Experience - Near 30004
Summary � Fourteen years of experience in architecture, analysis, design, development, integration and deployment of applications and support web-based applications using Java/JEE technologies. � Experience with a server-side web application technology using SpringBoot and JEE. � Experience with API First - RESTful APIs - using open api/swagger/yaml. � Experience with AWS - EC2, S3, API Gateway, Lambda, Cloudwatch, Dynamo d...
Tags for this Online Resume: Applications, Apache Software, JAXB, Maven, Microsoft Windows, Servers, Services, Spring, Structured Query Language, Web, java, microservices, aws, springboot, zuul, eureka
