Description
EXPERIENCE SUMMARY * Managed and trained a team of up to 6 writers, at multiple sites and countries to develop professional customer facing documentation, and online help with a strong company look and feel * Managed all aspects of documentation translations into 12+ languages. Implemented new process and vendor to bring costs down 30% * Editor of all documentation and online help, to ensure adherence to Co. templates, style guide and content correctness * Agile process development applied to hardware, software and documentation teams. Managed the Technical Publications team with JIRA Kanban boards across multiple sites * Developed templates and style guides for user documentation, online help, and training. Trained personnel on how to create, use and maintain these templates TECHNICAL WRITER/TRAINING DEVELOPER (Contractor)
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