Description
SUMMARY * Experienced customer-facing program manager, project manager, solutions architect and systems engineer. See Appendix for sample of hand-on environments. * Ability to summarize in a clear and concise manner for executive management program and project status, including timelines, tasks, budgets, variances, risks and opportunities. * Customer satisfaction and excellence driven with relationships highly valued as an important component part of the formula for success. * Experienced in managing process improvement, governance, and risk and change management. * Full understanding of IT technologies with proven, hands on experience in all facets including application development, networking, compute, storage, business continuity, desktop and security. * Skilled in all technical projects phases and deliverables including requirements definition, forecasting and budgeting, statement of work, projects plans/timelines, project execution, status reporting, change orders, project handover, closeout, forecasting, budgeting, leading, facilitating, and mentoring successful execution of technical implementation projects. * Experienced working with matrix, shared and dedicated project resources, and both on and off shore and remote project teams. * Proven global infrastructure program manager with up to 17 direct reports Experienced with providing appropriate analysis of project cost, benefit/ROI and risks and ensuring they managed appropriately. * Develop and conduct team training and development, coaching/mentoring, and leading high-performance teams to partner with senior leaders in driving more efficient and effective services. * Identify and implement appropriate performance metrics to drive performance objectives * Experienced developing and maintaining project and program plans using MS Project, Sharepoint, Clarity, HP PPM, Service Now, and SAP. * In-depth knowledge of PMI PMBOK AREAS OF EXPERTISE * Strategic Planning * Relationship Management * IT Project Management * Implementation Readiness * Change Management * Process Improvement * PMO Governance * Training & Development * Resource Allocation * Matrix and Virtual Team Management * IT Infrastructure * Networks, Internet and IT Security * Compute and Storage
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