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Online Resumes with "contact center"
Contact Center Application Engineer/Support
Results oriented professional with experience desiring to contribute to a successful team in delivering excellence in customer service.
Leading Others From Chaos to Excellence
Executive Leader specializing in structures and processes for change and transition management, cross-functional organizational dynamics, and operational efficiency. Strong developer of emerging/internal leadership; team builder adept at hiring, developing and leading staff. Extensive experience in the cellular industry.
Ideal Companies: Apple, Google, Nordstrom, Lexus
Tags for this Online Resume: Operations, Customer Operations, Organizational Communication, Customer Service, Communications, Telecommunications, Wireless, Change Management
Pacesetter
I am looking for a management position in a call center/contact center. I have experience in work force management, business management, sales managment, project management, training, human resources, and quality assurance.
Ideal Companies: GE, Nike, Adidas, and for that matter, any company that believes in sales and service and the critical role that contact centers can play in acheiving their objectives.
Tags for this Online Resume: Project Manager, Business Analyst, Sales , Human Resources, Operations , Call Center
Service Delivery Manager
Technical and customer facing ownership, products awareness and crisis management responsabilities.
Ideal Companies: Cisco, , Google, , Yahoo, , Microsoft
Tags for this Online Resume: IPCC, Cisco, IP Telephony, VOIP, Microsoft, Application support, SS7, Telco, SIP, H323, SQL, ICM, Unified Communication, CTI
Sales Executive
Tags for this Online Resume: Manage Services, MPLS, Data/IP, Hosting, Contact Centers, Unified Communications
Contact Center Management
Call Center Manager - Center start up experience
Bilingual, Contact Center Manager and Supervisor with over ten years experience developing and managing small to 100+ seat contact centers. Thorough knowledge of contact centers, multi-site management, capacity planning and technology. Consistently deliver 90% and higher service levels and exceeding contract deliverables.
Tags for this Online Resume: Call Center, Customer Service
Forecast Analyst/Contact Center Operations Consultant - Organized and managed business processes and metrics analysis; alerted and advised Cisco management teams to address potential risks and issues; recommended and implemented solutions to mitigate thos
I am a results-driven supervisor/senior analyst with expertise in global performance and metrics design and reporting, staffing, supervision, leadership, and customer relationship management. I am analytical articulate, creative, and apply sound business strategies and effective communication to achieve targeted goals. I am highly skilled in motivating and managing teams to achieve desired results, including outsourced ve...
Customer Service/Call Center Management - Contact Center Management Project Manager Help Desk Development
Obtain a position as a Helpdesk Manager with a progressive organization.
Energetic, Efficient, and Exceeds Expectations
Innovative business professional with excellent problem-solving and communication skills. Resourceful, detail-oriented and organized.
Ideal Companies: Edward Jones, Google
Tags for this Online Resume: Human Resources, Administrator
Customer Service & Contact Center Professional
Enhance contact center performance and employee satisfaction while delivering Best in Class customer service.
Customer Service Manager, Call Center Manager
Seeking a leadership role in a fast paced, challenging Inbound and Outbound Call Center Management environment. Successfully managed a team of CS team, Tech Support team & Sales Team (Inbound & outbound).Controlled and executed daily operation and managed overall responsibilities of 24/7 365 days National Customer Service Contac...
Tags for this Online Resume: Customer Service Management, Customer Service Operation, Call Center Operation, Call Center Mnagement, Call Center Training & Consulting, Call Center Floor Manager
