IT Call Center Operations Director/Manager with extensive experience providing customer support in a global mission critical L2 and L3 environments. Excellent knowledge of iOS and Android devices. Strong technical background with large systems and storage solutions. Excellent escalation, incident management, HR generalist, payroll, and budgets management skills. Highly proficient in leading high performing teams to succes...
Strategic leader with diverse business and technology background/expertise in the design and delivery of cost-effective, high performance information technology infrastructure and applications for complex enterprise problems.
Ideal Companies: First Union Bank, Warner Brothers, Disney, IBM, United Healthcare, Aetna, Blue Cross, Healthnet, Humana
Tags for this Online Resume:
Director, Vice President, Senior Manager
Highly accomplished operations manager with more than 10 years experience focused primarily in the financial industry. Experience in managing call centers and back office processing. Expert in analyzing existing operations and implementing strategies, processes and technologies to improve organizational performance. Delivered cost saving improvements in productivity and operating efficiency. Strong project management, hum...
I am a Customer Support Specialist with 14 years of assisting customers through problems both minor and extremely complex. I am also an expert in training customer support personnel and doing observational Quality Assurance on Call Center representatives.
