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Global Systems and Storage Call Center L2 Manager
IT Call Center Operations Director/Manager with extensive experience providing customer support in a global mission critical L2 and L3 environments. Excellent knowledge of iOS and Android devices. Strong technical background with large systems and storage solutions. Excellent escalation, incident management, HR generalist, payroll, and budgets management skills. Highly proficient in leading high performing teams to successfully resolve customer discontent and ensure all customer obligations and Service Level Agreements, scorecards, and KPI’s are met while increasing customer satisfaction and retention. Ability to communicate with all levels of management, internal customers, customer facing meetings, and third party vendors. Consistently obtain results through leadership and cohesive team building.
Collections Agent
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Collections Agent |
Education level: |
High School/GED |
Will Relocate: |
Yes |
Location: |
Dawsonville, GA |
