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Online Resumes with "call center leader"
Customer Care/Call Center Leader
I am a creative, successful and enthusiastic call center professional with an outstanding record of achievement with small start up centers as well developing call centers into large multi tier centers. I have experience implementing software programs, improving efficiencies, reducing costs, and increasing revenues. I am a leader comfortable on sales calls, managing diverse groups or analyzing data using new research tool...
Ideal Companies: Comcast, Verizon, Vonage
Tags for this Online Resume: Call Center, CRM, Microsoft Office, ACD, Metrics, Strategic Planning, Budget, Scheduling, Payroll, Recruiting, Training, Account Management, Scheduling and Payroll, Metrics Analysis, Call Center Operations, CRM and ACD, Employee Reviews, Vendor Management, Analysis, Hiring, Sales, Peoplesoft, Quickbase, Excel, Word
Director, Customer Service and Call Center Leader - 20 Years Experience - Chrysler
Lead a company culture to achieve brand loyalty and profit through balancing Six Sigma process management and Human Sigma customer interaction within a customer service and call center environment.
Experienced Call Center Leader with 20 Years Experience
Successful manager with over 20 years of professional experience for positions leading call center operations, client services, and corporate training across industries. Proven ability to hire, train, coach, evaluate, and supervise sales and service employees in call center settings. Expertise maintaining service levels and call quality for compliance with contract requirements and organizational goals. Consistently manage ...
Tags for this Online Resume: Avaya CMS, Call Center Management , Staff Training & Leadership, Employee Mentoring & Coaching , Quality Assurance
Seasoned Call Center Leader
I am a motivational leader that inspires culture change to a positive productive environment within a multi-site or single location. In addition, I enjoy a superior history in cost management, problem solving, with exceptional communications skills that breeds success.
Tags for this Online Resume: Leadership, Team Building, Sales, Training, Call Center Operations
Experienced Call Center Leader
Tags for this Online Resume: Texas
Director of Customer Service, Banking, Financial Services, Healthcare
Looking for opportunities that allow me to utilize my skills as an accomplished Call Center Leader. Specializing in employee culture and engagement, performance mgt, and branding of products.
Experienced Call Center Leader, Dallas
Tags for this Online Resume: Manager, Supervisor, Call Center, Customer Service, Director, Management
Operations and Call Center Leader
Insuramce & Call Center Leader with more than 20 years of experience
A strategic leader and developer of Call Centers and insurance operations with demonstrated expertise in employee development and building loyalty, revenue production, reduction of expenses, and established and maintained excellent customer satisfaction
Tags for this Online Resume: Insurance, Cuatomer Service, Management, Customer Service, Operations, Mangement, Call Center, Call Center Director, Customer Service/Call Center, Manager
Contact Center Leader
Position that will allow me to use my talents as a Call Center Leader
Tags for this Online Resume: Call Center, Process Improvement , Staff Development , Workforce Management , Customer Service
Call Center Leader - 17 years experience
Tags for this Online Resume: Call Center, Vendor management , P&L, Sales Management, Leadership development
Customer Service Manager - 20 years Experience - Proven Leader
I am a very experienced Call Center leader with over 20 years’ experience in Health Insurance and Claims processing. I managed a large call center operation with a staff of 100+ and 9 Supervisors receiving over 100,000 incoming calls monthly. I have a very strong passion for helping others and developing staff and would be a great addition to your Company. During my years in the Health Insurance industry I have developed ve...
