PROFESSIONAL SUMMARY Professional Technical Support Analyst with more than 20 years proven troubleshooting experience. Diligent in troubleshooting technical issues to identify root causes and prevent recurrence, I am skillful in analyzing business needs and executing procedures to meet those needs. Experienced with logging service calls through BMC ticketing system. * Managed accounts through Active Directory. * Established...
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Configure, Microsoft, Networking, Wireless, Inventory, Procurement, Support, Technical Support, Office 365, Desktop Computer, Active Directory, ITIL, Microsoft Exchange, Exchange, Microsoft Office
Career Highlights * Instrumental in being awarded a software grant and creating an Assistive Technology Library available to parents and teachers. * Researched, negotiated and implemented a Corporate-Wide Help Desk ticketing system * Proposed a Corporate-Wide printing contract to save $45,000 annually. * Proposed a Project to implement a Knowledge Base into our current ticketing system ACCOMPLISHMENTS * Managed numerous pro...
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Support, Technical Support, Email, Help Desk, Documentation, Nortel, TIP, Disaster Recovery, Information Technology, Inventory, ITIL, Six Sigma
Qualifications Profile Seasoned, highly analytical, and multifaceted professional, with 18 years of experience in network analysis and management. Armed with expertise in system utilization, software development, and continuous process improvement. Expert in hardware and software testing, configuration, and troubleshooting, combined with adeptness in formulating cutting-edge solutions to address issues. Equipped with strong...
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Cisco, Connectivity, Ds3, Email, Firewall, Lightweight Directory Access Protocol, Local Area Network, Microsoft Windows, Microsoft Windows 2000, Networking, it jobs, html, software, Network Analyst
Experienced with Excel, Outlook, Word, PowerPoint, SharePoint. Experienced with C++ . 11) Experienced with AD, DNS, DHCP. 12) Experience with TCP/IP and subnet addressing (ipv4). 13) Familiar with troubleshooting IP telephone. 14) Expert in ticketing system such as Manage Engine. 15) Familiar with Backup and restore data. 16) Familiar with network application such as Solar Winds. 17) Familiar with account management time 18...
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Accounting, Budgeting, Cisco, Configure, Connectivity, GPO, Help Desk, Help Desk Support, HP, Laptop Computer, c++, software, it jobs
Summary * 20+ years of applicable experience (Project Management, Network Management, Implementation Engineering) managing IT Infrastructure build out, Network Refresh and Software Development Projects (SDLC), using Agile, Scrum and RAD project teams providing direction and leadership. * Project Management experience, managing custom software development projects. (Java, C, C+, SQL and Oracle based Applications). * Experien...
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Routers, Infrastructure, Management, Oracle, SDLC, Software, Software Development, Voice, Wireless, AVAYA
Summary * Implemented IT strategy consistent with individual business unit goals and departmental direction * Participated in the creation of technical teams Lead and mentor staff and provide learning and development opportunities by sharing Subject Matter Expertise * Provided 24x7 support on production Web, database and application servers maintain an agreed upon response time for any incident and perform system maintenanc...
Ideal Companies: Sprint, ATT, Verizon
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Routers, Infrastructure, Management, Monitoring, Oracle, SDLC, Software, Software Development, Voice, Wireless
AREAS OF EXPERTISE * Contributed to CMS growth from $1M revenue in 2006 to $33M in 2017, with a 45% profit margin * Maintained and supported Cisco's IP Telephony and Contact Center Enterprise, as well as all related Cisco IP telephony infrastructure * Knowledgeable in Cisco Tools/Applications, including CUCM, CUC, CUCDM, WebEx, Routers, Switches and Cisco Presences * Onboarded and supported numerous Enterprise/HCS Fortune 5...
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Documentation, Troubleshooting, Applications, Cms, P&L, Gateways, Support, Technical Support, Telecommunications, Voice
AREAS OF EXPERTISE * Contributed to CMS growth from $1M revenue in 2006 to $33M in 2017, with a 45% profit margin * Maintained and supported Cisco's IP Telephony and Contact Center Enterprise, as well as all related Cisco IP telephony infrastructure * Knowledgeable in Cisco Tools/Applications, including CUCM, CUC, CUCDM, WebEx, Routers, Switches and Cisco Presences * Onboarded and supported numerous Enterprise/HCS Fortune 5...
Ideal Companies: anybody
Tags for this Online Resume:
Documentation, Troubleshooting, Applications, Cms, P&L, Gateways, Support, Technical Support, Telecommunications, Voice
