Description
PROFESSIONAL SUMMARY Professional Technical Support Analyst with more than 20 years proven troubleshooting experience. Diligent in troubleshooting technical issues to identify root causes and prevent recurrence, I am skillful in analyzing business needs and executing procedures to meet those needs. Experienced with logging service calls through BMC ticketing system. * Managed accounts through Active Directory. * Established mutually beneficial relationships with coordinators of the various departments, * Coordinated with Facilities to manage the office spaces and computer requirements. * Managed the recycling and salvage of older technology, ensuring the security of any data by securely wiping all hard drives before having computers salvaged. * Identified and solved technical issues with a variety of diagnostic tools. * Worked closely with team members to meet or exceed all customer service requirements.
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