Description
AREAS OF EXPERTISE * Contributed to CMS growth from $1M revenue in 2006 to $33M in 2017, with a 45% profit margin * Maintained and supported Cisco's IP Telephony and Contact Center Enterprise, as well as all related Cisco IP telephony infrastructure * Knowledgeable in Cisco Tools/Applications, including CUCM, CUC, CUCDM, WebEx, Routers, Switches and Cisco Presences * Onboarded and supported numerous Enterprise/HCS Fortune 500 companies including Merrill Lynch, Bank of America, JPMC and AMEXGBT * Supported over >800,000 endpoints across all customer environments * Experienced in utilizing a variety of Cisco and customer ticketing systems * Managed CMS Service Management P&L. Provided monthly/quarterly Business Review to Management and Customer
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Cisco Systems | Operations Manager/Lead | 1/2012 - 1/2017 |
| Merrill Lynch | Tier 3 Escalation Engineer | 1/2012 - 1/2012 |
Accomplishments
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