Results-driven operational leader with extensive experience heading major national and regional programs and special initiatives for the Federal Bureau of Investigation (FBI). Highly skilled at managing multiple, concurrent, large-scale projects with a talent for engaging cross-functional stakeholders behind strategic programs. Leverages the unique perspective of a career in federal law enforcement, bringing particular subj...
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Security, Operations, Leadership, Intelligence, Subject Matter Expertise
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Banking, Manufacturing, Real Estate, Big 4, CPA, Executive, SEC, Strategic
Looking for an opportunity to grow a company from a profitability, efficiency and world class quality perspective. I like to roll up my sleeves and dig into an operation and focus on the areas that will provide the greatest results.
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operations, direct mail, profits, lean, management, strategic
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Government, Project Management, Strategic, CIO, Systems, Business Process
Dynamic, customer-focused Executive Leader with over 20 years of progressive experience in the Call Centre industry. Expertise in call center management, including service level management, performance management, service quality, customer satisfaction, budget management, strategic planning, process documentation, innovation and technology management. Demonstrated ability to work closely with associates and clients of di...
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customer service, workflow management, client management (BPO), customer focus, goal oriented, organized