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Online Resumes with "Service level"
Senior IT Director - 20+ years Experience - Chicago
Responsible for system implementation Responsible for pre/post-sale project management, system specification and implementation Accomplishments as PM: * Produced additional revenue of $80,000+ in modifications, documentation and training * Designed, developed, and implemented customer contact and sales activity tracking system integration training and technical support * Supported marketing and sales through demonstrations ...
Tags for this Online Resume: Capacity Planning, Help Desk, Intranet, Inventory, Operational Excellence, Planning, Senior Programmer/Analyst, Apple MacIntosh, Applications, Customer Relationship Management, linux, it jobs, software, Unidata, PICK
Customer Service Manager - 20 Years of Experience - Near 78664
Summary Experienced Contact Center Leader! Vast experience in all aspect of a successful contact center operation. Proven experience in process and performance improvement in single to multi-site and international operations. Skills include: * Customer service leadership * Program management * Account management * Experience engineering * Strategic planning * Team building and motivation * Customer Satisfaction/NPS * Contac...
Tags for this Online Resume: Contact Center, Operations, Brand experience, Customer Service, Technical Support, Productivity, Process improvement, Training and Development, Quality Assurance, Leadership Development, NPS, cost reduction, call center, customer service, sales
Manager - 19 Years of Experience - Near 19720
Summary: Managerial * Led 9 analysts-Fashioned Helpdesk Run Book and procedural manual-attained input/review from company Incident Manager-all 9 subordinates trained in acceptable policies * Handled full Life Cycle tier 1 support for client-optimized their business and technical applications created 82 distinct procedures authored statistical reports-cultivated client growth as seen by an increase of support calls from 800 ...
Tags for this Online Resume: Management, Local Area Network, Application Support, Asset Management, Database, Information Technology, IT Management, Support, Applications, CSC, it jobs
Application Support - 4 Years of Experience - Near 20782
SUMMARY: * Security+ and Red Hat Linux Certified (RHCSA) System administrator with around 4+years of experience in administering, installing, upgrading and configuring Red Hat Linux 5, 6 &7 using Kick start Servers and Interactive Installation. * Install, configure and maintain workstations and servers including web servers in support of business processing requirements * Perform software installations and upgrade to operat...
Ideal Companies: 1972, amazon, liados, Lockheed martin
Tags for this Online Resume: Apache Web Server, Audit, Configure, cron, Documentation, Domain Name System, Install, Linux, Management, Monitoring
Operations Manager - 12 Years of Experience - Near 48065
Career Highlights: Operations Management Executive offering 17 years, of extensive experience, comprehensive achievement, within manufacturing operations and supply chain management, leveraged business across diverse cultures and economies. Developed and achieving performance-based, low-cost solutions through aggressive negotiation with new and existing suppliers and the use of outsourcing worldwide. Solid achievements util...
Tags for this Online Resume: Lean Manufacturing, Manufacturing, Inventory, Inventory Control, P&L, Purchasing, Automotive, Delphi, Management, Supply Chain
Manager
CAREER SUMMARY Experience encompasses the full circle of high volume account management in a detailed financial environment dependent on data integrity. Team-oriented leader with a highly successful track record in the improvement of service levels and call handle time. Recognized for exceptional project management execution, identifying customer issues and providing detailed solutions.
Tags for this Online Resume: Management, Account Manager, Back Office, Data Warehouse, Design Documents, Policies and Procedures, Project Management, Project Manager, Support, Technical Support
Manager - 24 Years of Experience - Near 60073
ACCOMPLISHMENTS * Consolidated datacenters in Ohio, Pennsylvania, Michigan and Iowa to one centralized location leveraging resources and reducing operating cost while providing opportunities for growth while saving company $800K. * Spearheaded the development of a Data Exchange department providing Data Privacy for sensitive and critical information. Allowed us to provide a new service for critical exchange of data with our...
Tags for this Online Resume: Internal Controls, Outsourcing, Production Control, Risk Assessment, Root Cause Analysis, Support, Management, Infrastructure, Technical Support, Disaster Recovery
Manager
CAREER SUMMARY * OUTSTANDING LEADERSHIP AND MANAGEMENT EXPERTISE. Directed application, system, and technical support teams to provide continuous support for business critical systems. Includes management of all associated personnel factors, assignment of tasks, review of work/deliverables, scheduling, second, third level support management and on-call/remote support management. Efforts have resulted in outstanding levels o...
Tags for this Online Resume: Management, Support, Training, Project Management, Scheduling, Technical Support, Consulting, Learning Management, Application Support, Budgetary
Project Manager
Professional Summary: * Solutions-focused, highly motivated Project Manager, Certified Scrum Master, Certifed Scrum Product Owner and Lead Business Systems Analyst with 10 years of experience in all phases of the Software Development Life Cycle (SDLC) including planning, requirements gathering, analysis, design, development, implementation, testing and deployment. * Extensive experience in software engineering methods like ...
Tags for this Online Resume: Structured Query Language, Test, User Acceptance Testing, Acceptance Testing, Microsoft SQL Server, Business Requirements, Management, Microsoft Windows, Software, Software Development
Windows System Administrator
I am a high-energy IT Operations Manager with strong desire to succeed in my chosen profession.
Ideal Companies: I would like to work for any Middle-Size company
Tags for this Online Resume: Audit, Audit Compliance, Compliance, Disaster Recovery, Information Technology, Infrastructure, Hyper-Visor, Windows Server, DNS, DHCP, GPO, Windows Server 20012, SCCM, Disater Recovery
Pharmacist - 20 Years of Experience - Near 60540
After many years of experience in a Pharmacy Manager role, I know the prescription for successful pharmaceutical business management: attentiveness to customer needs, and impeccable accuracy of filling high-quality medications, consistent communication of business goals & performance expectations, and support of an inclusive team environment. I also drive process improvements by applying the principles of Six Sigma, healthc...
Ideal Companies: Cleveland Clinic, Mayo Clinic
Tags for this Online Resume: Security, ADA, Ada Programming Language, Coaching, CVS, Inventory, Inventory Control, Purchasing, Retention, Documentation
Convention Services/Events Staff - 12 Years of Experience - Near 11933
Summary of Qualifications High-energy result oriented individual with 20 years experience in the hospitality, events, and wine industries. * Excellent verbal, written and interpersonal communications skills very confident presenter. * Attention-to-detail. Strong organization and program management skills. Extremely competent at multi-tasking in a fast paced environment. * Ability to create and engage in strong cross-functio...
Tags for this Online Resume: Services, Account Manager, Business Plan, Certificate Authority, CMM (Capability Maturity Model), Communications, Front Office, Inventory, Inventory management, Logistics, winery, wine
