Summary of Qualifications High-energy result oriented individual with 20 years experience in the hospitality, events, and wine industries. * Excellent verbal, written and interpersonal communications skills very confident presenter. * Attention-to-detail. Strong organization and program management skills. Extremely competent at multi-tasking in a fast paced environment. * Ability to create and engage in strong cross-functional and diverse teams and help garner support for important initiatives. * Self-starter strong sense of ownership. Dependable, responsible and flexible. * Enthusiastic, customer service/hospitality attitude skilled trouble-shooter. * Computer Savvy: Skilled with Windows Office programs and various POS systems. * Certified Sommelier, Certified Specialist of Wine. * TIPS certified California Food Handler/Manager certified. FAILLA WINES-St Helena, California 2016 to present Wine Educator * Serve Harvest lunches. * Help manage tasting room floor, ensuring all guests and wine club members are greeted and provided a warm and welcoming first impression. * Anticipate guest needs by paying close attention to their demeanor and mindset. * Present Failla Wines to guests, tell winery story, sell wine. COOPERVINO WINE BAR AND RETAIL SHOP -Cupertino, California 2014 to 2016 Operations Manager * Developed and executed business plan for 65 seat café and wine bar. * Created and implemented all standard operating procedures and inventory management system * Bartend, provide table service and oversee catered events. * Built strong relationships with wine distributor partners and developed strategic programs to support mutual sales objectives. * Presented at wine maker dinners, food and wine pairing events, and varietal tasting classes SALESFORCE.COM-San Francisco, California 2011 - 2013 Procurement - Marketing Events * Engaged with key hotel, destination management, and event agency suppliers to provide services for multi-million dollar events develop service level agreements that ensure optimal working relationships * Negotiated contracts ensuring most advantageous pricing and risk mitigation * Managed large budgets and track costs and negotiated savings CISCO SYSTEMS-San Jose California Manager, Global Meeting Services 2001 - 2011 Oversaw global operations of Cisco's Meeting Department * Managed team of 14 full time staff, and 60 contractors that supported planning and execution of 1000+ meetings and events annually with total budget of $55 million. * Ensured highest standard of service levels to all internal customers. Maintained customer satisfaction scores at 4.5 on a 5.0 scale, year over year. * Negotiated hotel and other meeting supplier contracts for all meeting with $100 million+ budgets. * Improved department's efficiencies by formalizing and documenting all event management processes and ensuring consistent training of all staff. 1 Senior Meeting Services Program Manager 1998 - 2001 * Sourced, planned, and executed highly visible Cisco conferences and executive events. * Responsible for managing conference and meeting logistics including budget tracking, food and beverage, room setups, production needs, ground transportation, attendee registration, hotel room blocks, hotel vendors.
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