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Online Resumes with "Service Level Agreement "
Quality Assurance Specialist - 19 Years of Experience - Near 98422
With (8) eight plus years of factory experience working on the 747 program, as a [body-structures mechanic], and eventually going into Quality Assurance Inspection as a lead. I moved into the IT world in 1998 supporting the Quality Management System and Software Quality Assurance FAA Accreditation to combine and streamline software process methodologies for the Enterprise Resource Planning Competence Center which resulted i...
Tags for this Online Resume: Sarbanes-Oxley, Application Development , Quality Assurance, SOftware Quality Assurance, FAA Accreditation, Corporate Governance, Subject matter Expert, SEI-CMMI
Call Center Manager, Customer Service
Analytical strategist and results-oriented professional with a strong track record of delivering high impact initiatives in Service Delivery, Customer Relationship Management, Call Center, Customer Service as well as Staff Leadership, Training and Development. A recognized expert in operational efficiency who consistently plans, evaluates, validates and implements processes that reduce errors, increase productivity and dr...
Tags for this Online Resume: Service Delivery, Customer Relationship Management, Staff Leadership, Process Improvement/Analysis, Call Center Management
Customer Service Manager - 15 Years of Experience - Near 37214
Operations management with progressive accountability in which to optimize revenue, production and quality metrics. Elevate team development, training and workflow management to enhance the delivery of product implementation and performance. Maximize organizational resources through which to accentuate operational goals and directives while reaching quality bench marks to meet service level agreements with client base.
Tags for this Online Resume: Nashville TN, Metrics management, Customer Service, Process Flow, Claims management, Operations, Workforce Management, Oversight
Business Analyst - 15 Years of Experience - Near 48113
° A highly adaptable senior business analyst specializing in the full systems life cycle in corporate ERP applications and their interfaces for their requirements definition, prototyping, proof of concept, design, build, test, implementation and ongoing maintenance. ° Over 16 years of SAP experience with high knowledge of the Sales and Distribution plus Materials Management modules. ° International exposure with conve...
Tags for this Online Resume: SAP, QAD, Sales , Materials Management, Olacle Applications, EDI, Sterling Integrator, Helpdesk
Business Analyst - 10 Years of Experience - Near 23235
IT PROFESSIONAL PROJECT MANAGEMENT/SYSTEM ANALYST/CHANGE AND INCIDENT MANAGEMENT Creative, analytical, problem solver with extensive experience in Production Support, Application, Software, and System proactive issue identification and remediation. Experienced driver of quality assurance, Service Level Agreements, and security in Healthcare, Insurance, and Retail Industries. Find and resolve issues to create operational ...
Tags for this Online Resume: Project, System, Richmond, Analyst, data, technology, production, Project Management, IBM, Management, Policies and Procedures, Process and Procedure, Risk Analysis, Security, Software
PMP Certified Project Manager
Seasoned Project Manager with successful experience in multiple industries. Flexible with military style organization and precision. Looking to lead the team to success thru the highs and lows.
Ideal Companies: SAIC, Northrup Grumman, Booz Allen Hamilton
Tags for this Online Resume: Earned Value Managment, Project Management Professional (PMP), Project Management, Business Management, Logistics Management
Sr. Consultant/Infrastructure Project Manager
Directed high-level Infrastructure projects between vendors, clients, business units and IT staff members. Project manage infrastructure requirements both hardware and software to comply with service level agreements. Support application deployment, QA testing, project estimation, planning, data gathering, project tracking, process improvements, and change control.
Tags for this Online Resume: VMware server ESX, , EMC Symmetrix, Infrastructure Manager, Consultant Proj Mgr, Sr Project Manager , Disaster Recovery, Global Infrastructure
Project Manager - 16 Years of Experience - Near 10606
Currently looking for a suitable position in the field of project management where the organization can leverage my experience in multiple Projects; Program, and Portfolio management; Customer Relationship Management; Vendor, and Stakeholder management and working with diverse teams located globally. Additionally, possess expertise in handling Service Level Agreements (SLAs), Non-Disclosure Agreements (NDAs), Invoice Proces...
Tags for this Online Resume: Project Manager, Project Management Office, Program Management, Portfolio Management, Vendor Management, Stakeholder Management, PMP, Lean Six Sigma, Scrum Master, CRM
Project Manager - 14 Years of Experience
• More than 15 years of total experience in Banking Services and IT service industry. • Expertise in Service Management and 06+ years of experience on SDLC, Agile & ITIL processes. • Project Management, Monitoring & Tracking and Vendor management. • Crisp communication skills, Negotiating and Managing Service Level Agreements with the stakeholders. • Risk identification and mitigation across projects. • Having functional ex...
Tags for this Online Resume: Websphere , Control M, Unix, Windows , Connect Direct , Hp Xtreme , Dialog , Stremserve
Business IT Leader with 20 plus years of Experience - Clearwater Florida
Over twenty years of results-oriented success in a diverse range of leadership, change management, software engineering, education/training and coaching positions in highly competitive, diversified organizations. A Lifelong learner and seasoned leader who is dedicated to advancing organizations to higher levels of excellence through the optimal use of personal accountability programs, quality improvement initiatives and ...
Ideal Companies: Raymond James, AHS, Florida Hospitals, Citi, Tech Data, Jabal, Chase
Tags for this Online Resume: ERP oracle/peoplsoft, EMR EPIC, All scripts EPSi, Kronos, BI analytics, Application development , Project leader, Program Director, Director, SDLC, CRM, Decision Support, Revenue Cycle, Business Solutions, Coaching, Enterprise Data Warehousing, Change management
Project Manager - 4 Years of Experience - Near 77411
Information Technology Solutions Professional with comprehensive hands on experiences through a diversity of computer business organizations. I am a qualified team manager who is very resourceful, organized, and possess great leadership abilities. I offer support guidance and management in an Information Technology environment with high focus on innovative strategies which center on the organizations growth and projected go...
Tags for this Online Resume: project, ATM, Servers, desktop, helpdesk, Team Lead, Computer, IT Manager
Sr Manager, Network Operations - 10 Years of Experience - Near 22030
Over 10 years of progressively higher management and leadership experience with a reputation for exceeding expectations solving complex issues in technical, professional, scientific, and personal environments. Self-motivated and goal oriented individual who has outstanding interpersonal skills which allow for interdisciplinary growth across the intelligence, security, and technology fields. Producing higher performance st...
