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Online Resumes with "Service Level "
Quality Assurance Specialist - 19 Years of Experience - Near 98422
With (8) eight plus years of factory experience working on the 747 program, as a [body-structures mechanic], and eventually going into Quality Assurance Inspection as a lead. I moved into the IT world in 1998 supporting the Quality Management System and Software Quality Assurance FAA Accreditation to combine and streamline software process methodologies for the Enterprise Resource Planning Competence Center which resulted i...
Tags for this Online Resume: Sarbanes-Oxley, Application Development , Quality Assurance, SOftware Quality Assurance, FAA Accreditation, Corporate Governance, Subject matter Expert, SEI-CMMI
Director - 20 Years of Experience - Near 84020
Results-oriented Director of Customer Service with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements
Ideal Companies: Ancestry.com, Pics Auditing, Vivint
Tags for this Online Resume: Utah, Call Center, Staffing, Voice of the Customer, management, Salt Lake City, People Management, Analytical, Leadership, Leadership Development
System Security Administrator
Customer service oriented System Security Professional focused on protecting corporate assets, data integrity, training, documentation skills, and maintenance of Service Level Objective for a Security organization. I am a self directed, highly motivated performer who works effectively in a team environment or as an individual contributor.
Call Center Manager, Customer Service
Analytical strategist and results-oriented professional with a strong track record of delivering high impact initiatives in Service Delivery, Customer Relationship Management, Call Center, Customer Service as well as Staff Leadership, Training and Development. A recognized expert in operational efficiency who consistently plans, evaluates, validates and implements processes that reduce errors, increase productivity and dr...
Tags for this Online Resume: Service Delivery, Customer Relationship Management, Staff Leadership, Process Improvement/Analysis, Call Center Management
Customer Service Manager - 15 Years of Experience - Near 37214
Operations management with progressive accountability in which to optimize revenue, production and quality metrics. Elevate team development, training and workflow management to enhance the delivery of product implementation and performance. Maximize organizational resources through which to accentuate operational goals and directives while reaching quality bench marks to meet service level agreements with client base.
Tags for this Online Resume: Nashville TN, Metrics management, Customer Service, Process Flow, Claims management, Operations, Workforce Management, Oversight
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Director of Restaurant- 19 years Experience- 4 Diamond Resort- Wisconsin
My aspirations are to work with a growing company looking to develop managers. I have a strong and proven training and development background in a four diamond resort with multiple outlets. I enjoy implementing new ideas to increase revenue and service levels while maintaining a strong bottom line on the P&L statement.
Tags for this Online Resume: Hospitality Management, Food & Beverage, Director of Restaurants, Customer service, medical food service, customer service, event specialist, P&L, Scheduling, Delphi, manager, hospitality, hotel, resort, hotels, restaurant manager, restaurant, luxury, resorts, General manager
Business Analyst - 15 Years of Experience - Near 48113
° A highly adaptable senior business analyst specializing in the full systems life cycle in corporate ERP applications and their interfaces for their requirements definition, prototyping, proof of concept, design, build, test, implementation and ongoing maintenance. ° Over 16 years of SAP experience with high knowledge of the Sales and Distribution plus Materials Management modules. ° International exposure with conve...
Tags for this Online Resume: SAP, QAD, Sales , Materials Management, Olacle Applications, EDI, Sterling Integrator, Helpdesk
Business Analyst - 10 Years of Experience - Near 23235
IT PROFESSIONAL PROJECT MANAGEMENT/SYSTEM ANALYST/CHANGE AND INCIDENT MANAGEMENT Creative, analytical, problem solver with extensive experience in Production Support, Application, Software, and System proactive issue identification and remediation. Experienced driver of quality assurance, Service Level Agreements, and security in Healthcare, Insurance, and Retail Industries. Find and resolve issues to create operational ...
Tags for this Online Resume: Project, System, Richmond, Analyst, data, technology, production, Project Management, IBM, Management, Policies and Procedures, Process and Procedure, Risk Analysis, Security, Software
Business and IT Operations Delivery Professional
An Operational and Service Level Professional with demonstrated customer service, operational and service skills, analytical, communications, relationship, organization, and strategic thought leadership proven by years of outstanding and successful performance to take a business operations analyst or customer relationship management role and provide efficient and effective solutions that would help achieve the best solution...
Tags for this Online Resume: Manager, Governance, PMO, Supervisor, Operations, Claims Management
Vice President - 20 Years of Experience - Near 79902
Seeking a position as Director, Vice President, President or General Manager in a company expanding in LATAM. I am a results oriented international executive with a proven track record of leading and transforming organizations with 25+ years experience in operations and technology transfers in the medical device, aerospace, nuclear and energy sectors.
Ideal Companies: SpaceX, Tesla, Boeing, Bombardier, Medtronic. Companies Expanding in Mexico or LATAM. Aerospace, medical, manufacturing, new technologies
Tags for this Online Resume: Manufacturing, Mexico, Medical , Aerospace, VP, Vice President, Operations, Sales, LATAM, Director, General Manager
PMP Certified Project Manager
Seasoned Project Manager with successful experience in multiple industries. Flexible with military style organization and precision. Looking to lead the team to success thru the highs and lows.
Ideal Companies: SAIC, Northrup Grumman, Booz Allen Hamilton
Tags for this Online Resume: Earned Value Managment, Project Management Professional (PMP), Project Management, Business Management, Logistics Management
