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Online Resumes with "Avaya"
Customer focused IT Desktop Support Specialist with exemplary soft skills and emotional intelligence
I am a well-polished, ethical, adaptable, customer-focused Information Technology professional with 15+ years’ experience in Desktop Support Operations at a fast-paced, high-intensity Fortune 500 company. I am known for my high caliber white-glove service that I gladly provide for each and every customer. My strong work ethic and meticulously detailed approach to troubleshooting technical issues focus on reducing system dow...
Tags for this Online Resume: Critical Thinking, Active listening and question asking, Flexibility, Microsoft Exchange, Active Directory, Top-Notch Customer Service, Troubleshooting, Hardware and Software, Positive Attitude, Attention to Detail, Macintosh, Mobile Devices, Productivity Software, Integrity, Teamwork, Willingness to Learn, Empathy, Windows Operating Systems 7/10, Skype for Business, Dependable, Exchange Management Tool, Mailbox Migrations, Mobile Device Management, Microsoft System Center Configuration Manager (SCCM), Bitlocker, Avaya Phone systems, VPN - Two-factor Authentication, LogMeIn, ServiceNow, Quest ActiveRoles Server, Compassionate
Seeking a position in application developer/programmer in Java, J2EE, Apache Camel, Apache ActiveMQ and C++/C
With 20 plus customer service and technical service, my goal is to share my experience and provide exceptional customer service and serve as manager.
Ideal Companies: Telecom Call Center
Tags for this Online Resume: Quality, Quality Assurance, Quality Control, Telecommunications, Computer Telephony Integration (CTI), Customer Relationship Management, Professional Services, Post sales engineer
Position as Information Technology Support Specialist
I'm currently seeking a position in IT management, support, asset management or ITIL planning and implementation, and considering other opportunities as they arise. I have a drive to work with computers and technology, and then share my experience to help others produce their best results with those tools.
Tags for this Online Resume: Support, Transitions, Management, Security, Billing, Cms, ITIL, son, liaison, landesk, windows server, exchange, sql, citrix, vsphere, esxi, vcenter, vmware, virtualbox, windows7, windows10, workstation, audix, avaya, cisco, routers, switches, phones, blackberry, courion, heat, servicenow, ghost, communication, office, word, excel, powerpoint, outlook, project, publisher, visio, analytics, KPI, application, deployment, documentation, interpersonal, HIPAA, desktop, enterprise, incident