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Online Resumes with " Call Center Operations"
Call Center Adminstrator
An opportunity in call center management or administration, where my knowledge, experience, and personal skills can contribute to efficient daily operations, cost savings, applying best practices, and continuous quality improvement
Ideal Companies: Solid Company with strong financial history
Tags for this Online Resume: ERP, CRM'S, Salesforce, Clarify, Peoplesoft, Remedy, SAP, Proffesional Sevices
Program/Project Manager 17 Yrs Experience
To find a position in a Call Center Operations environment or Project Management position that will enhance and challenge my knowledge and skills while providing stable growth both professionally and personally.
Every service event gives us the opportunity to be great and prosperous,Good customer relationships come from honesty and integrity in the way we do business .
After 26 years of field Service I would like to transition into project management or technical sales. I have extensive medical devices back ground and laboratory sciences.
Ideal Companies: Perkin Elmer, Siemens, Agilent, Phillips medical, Trump, Berchtold, Skytron, Mercedes Benz, Google
Tags for this Online Resume: Management, Test, Project Management, Quality Assurance, TQM (Total Quality Management), Infection control, Siemens, Support, Surgical, Technical Support
Call Center Operations Manager
To obtain a rewarding and challenging career in the call center operations field with opportunity for advancement and travel.
Senior leader with greater than 20 years of proven success in special servicing, master and sub servicing of non-prime, non-conforming, Alt-A, and high-risk mortgage loans, as well as auto, boat, RV and AIR personal receivables. Effective and efficient co
End to end loan servicing platform management. Profit and Loss management. Strategic planning and tactical implementation. Process enhancement and Workflow Management. Loss Mitigation / Foreclosure Prevention, Processing and compliance. Bankruptcy management, Modification underwriting, processing and fulfillment. Advocacy, Non-Profit and escalated issues. Operational Risk and Regulatory Compliance. Call Center Operations, a...
Tags for this Online Resume: texas, mortgage, collections, asset management, austin, loan servicing
Call Center Operations Management
Results-oriented Business Professional with exceptional background in operations management, revenue growth, customer retention, and staff supervision. Astute business strategist and transformational leader with the ability to resolve client issues in a timely manner and exceed expected levels of service. Ability to innovate and drive organizational progress by identifying new business opportunities and maintaining key re...
Ideal Companies: Capital One, HSBC, Wells fargo, BOA, Discover Card, Applied card, AT&T, Verizon, Comcast, Amazon, CITI, GOOGLE, fexdex, Walmart, Emedco, Goodwin pumps, JPMorgan Chase & Co, TD Bank, Citizens Financial Group
Tags for this Online Resume: •Operations Management, •Training, •Business Development, •Cost Containment, •Call Center Management, •Team Leadership, •Revenue Growth, •Talent Acquisition, •Process Improvement, •Collections, •Staff Supervision, •Strategic Planning, •Quality Improvement, •Change Management, •Performance Management
Business Systems Analyst well versed in various areas including, servicing operations, compliance and risk, implementations, documentation, training policies and procedures. Served as program and project manager for large call center environments
Results-driven professional specializing in the Financial Services sector eager to contribute expertise in Business Development, Operations Management, Risk and Compliance toward collaborating with a progressive organization in optimizing bottom-line performance.
Ideal Companies: Fortune 500 companies and large corporations
Tags for this Online Resume: Problem Solver, Process Improvement, Loss Mitigation , Change Management, Quality Control , SDLC methodigies, Strong written and verbal skills, Systems Analyst, Business Analyst, Audits, Benifit Analyst, Risk Management, Internal Controls, Scheduling, QC/QA, Strategic Planning, Team Leadership / Motivation, Training / Development, QA Testing, Policy Development, Talent Management, Employee Engagement, Negotiations Policy Development, Performance Management, Needs Assessment, Customer Service, Project Management, Techincal Writing, Business Control Testing, QA / Control Management
Senior Operations Manager, Financial Services
Accomplished financial services professional with 20+ years of experience leading insurance and annuity product new business, client service, claims and call center operations. Comprehensive knowledge in vendor management, employee development, process reengineering, cross-functional teams, strategic planning and business transformation.
Tags for this Online Resume: Albany, Call Center, Vendor, Manager, Director, Compliance, Financial Services, Insurance, Annuity
Financial Services Executive - 15 years experience client service and sales
I am a Financial Services professional with a solid background in client service and sales, call center, operations and relationship management in the Boston area.
Tags for this Online Resume: boston , director, client service, sales , management, financial analysis
Customer Service Leader - 15 years Experience - Denver, CO
I'm a Customer Service professional who has 15 years of diverse customer service experience ranging from high profile account management (i.e. Kaiser, Department of Defense) to large call center operations (i.e. 200 agents). Additionally I have 15 years leadership experience to include entry level, management level, union environment, remote leadership and change management.
Customer service/Tech support
Call Center operations (inbound and outbound) over 200 per day. Experience in twenty four hour crisis call center. Referrals when necessary. Through investigation of issue/issues at hand, follow up on all calls to make sure that the issues didn’t arise again and were resolved (Very important in providing excellent customer service). Experience in Trouble Shooting via Email as well as creating Service tags. Proficient i...
Tags for this Online Resume: customer servive, call center, tech support, customer service represenative
Angelina Toth Director
Highly experienced energetic, results-oriented Director with extensive knowledge in directing operations in highly demanding inbound call centers. Very skilled at leading and improving performance of teams ranging in size from 60 to 100 full-time employees. Expertise in developing strong customer and employee relationships leading to improved retention, attendance, increased business productivity and profitability. Creative...
Tags for this Online Resume: Call Center Director , Call Center Operations Director , Increased Productivity, Improve Retention, improving team performance , 60 to 100 full time agents
