Browse Career Research in Telecommunications
Telecommunications Career Research
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Avg. Salary: $35,000 · Company Rank: 5.0 out of 5
Nortel Networks
1999 - 2008 - Owned, administered, and Project Manager for multiple 24/7 technical support Call Center infrastructures with skillset call routing. 24/7 emergency support. Reporting. Prime Administrator for Clarify Business Management tool. Infrastructures included: CSK, Option 81, Contact Center, SCCS, Call Pilot, Meridian Mail, IVR, CCR. 1997 - 1999 - Customer instruction of technical courses meeting stated course ...
Avg. Salary: $67,158 · Company Rank: 4.0 out of 5
Sprint United Management Company
Teamed with Customers on Meridian and Rolm Key / PBX physical layout and design. Compiled, coded, and implemented database. Customer user and administrator training. Telco Utilities Coordinator including DID, T1, PRI, and Toll Free. Customer account management and support after installation phase.
Avg. Salary: $67,158 · Company Rank: 5.0 out of 5
Wiltel Communications
Managed CSR department with scheduling, interviews, employee reviews, and reports to Operations. Teamed with Customers on Key / PBX physical layout and design. Compiled, coded, and implemented database. Customer user and administrator training. Customer account management and support after installation phase.
Avg. Salary: $67,158 · Company Rank: 5.0 out of 5
Verizon Communications
Served as a single point of contact and provided technical support for 8 nationwide call centers. Provided guidance and suggestions that would increase call center efficiencies. • Participated and influenced decisions as they pertained to the ongoing development of a new Verizon line of business, now comprising of ~2256 representatives • Presented solutions such as modifying and/or reducing the number of applications, s...
Avg. Salary: $64,000 · Company Rank: 3.0 out of 5
Verizon Communications
Served as project manager of implementation and single point of contact support 2 major wireless companies. • Project implementation support for Product Line Marketing Team with 10 employees. • Consulted with 2 wireless companies to determine project requirements and timelines. • Developed and monitored project plans, documentation, and resources to ensure on-time project delivery. • Partnered and coordinated with int...
Avg. Salary: $64,000 · Company Rank: 4.0 out of 5
Verizon Communications
Liaison between multiple lines and deployment teams during national system conversions. Facilitated conference calls, managed instructor resources, and validated course materials for accuracy and consistency. • Conducted IT System and Workforce Development training for multiple business lines and multiple national call center centers managers from both the former GTE & Bell Atlantic organizations. • Collaborated with...
Avg. Salary: $64,000 · Company Rank: 3.0 out of 5
Keller Williams Realty
Specialize in residential buying, selling and investment properties. - Certified trainer in Top Producer contact management software. - Trained in-house agents on contact management software.
Avg. Salary: $50,000 · Company Rank: 5.0 out of 5
Aastra Intecom
Responsible for training installation service technicians, technical support engineers, end-users and in-house training staff. Acted as technical training liaison to sales management, product management, and marketing communications departments. Coached and mentored eight technical trainers/developers. - Generated $75,000+ of revenue in one year by delivering onsite training. - Facilitated over 8 technical courses rangi...
Avg. Salary: $50,000 · Company Rank: 5.0 out of 5
Aastra Intecom
Developed training programs targeted to sales, technical staff, new hires and end users. - Designed courseware to be delivered via Computer-based Training (CBT) and Web-based Training (WBT) providing additional training revenue of up to $250,000. - Designed courseware using scenario-based design models tailored to meet customer needs. - Designed and developed course curriculum including task analysis, course object...
Avg. Salary: $50,000 · Company Rank: 5.0 out of 5
