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Verizon Communications Work Values
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Daily Duties at Verizon Communications:
Served as a single point of contact and provided technical support for 8 nationwide call centers. Provided guidance and suggestions that would increase call center efficiencies. • Participated and influenced decisions as they pertained to the ongoing development of a new Verizon line of business, now comprising of ~2256 representatives • Presented solutions such as modifying and/or reducing the number of applications, scripts, and routing plans that would maximize call handling efficiency and operations, resulting in reduced call handling times by 6%. • Consulted on the planning and implementation of 5 new call centers by communicating best practices. • Recognized as a subject matter expert. Provided input and ACD expertise to implementation teams as they relate to call delivery, and implementing call limitations on 11 primary toll free numbers reducing misdirected call volumes into centers by ~12%. • Participated in the planning and establishment of ~15 new call delivery initiatives such as new products and services that contributed to improved call center results. • Active member of team that transitioned ~30 different lines of business from one network platform to another, saving ~$14 million annually.
What they like about Verizon Communications:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
Project Manager, Leadership, Customer Service, Workforce Management, Strong communication skills, Managing Resources, Microsoft Excel, Microsoft Project, Microsoft Word, Microsoft Outlook, Cross-functional teams, Collaborative, Detail-oriented, Call Center Management, Interpersonal skills
Information about Verizon Communications
Company Rank: 3.0 out of 5
Average length of employment : 3 years
Average salary of employees: $64,000
These are some of the questions we asked our climbers about their experiences with Verizon Communications:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
|
| Were you recognized for meeting or exceeding expectations? | 4.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 3.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 2.0 | |
| I feel employees are fairly compensated. | 2.0 |
Climbers who worked at Verizon Communications had these interests:
| Books | |
|---|---|
Any type of mystery book |
I like to read crime novels (especially true crime).. I enjoy reading things that let me escape the typical day-to-day activities. |
| Magazines | |
| O Magazine |
This magazine provides a little bit of everything: self-help, motivation, inspiring stories, recipes, shopping, etc. |
| Websites | |
| CNN http://www/cnn.com |
I generally get most of my news from CNN. |
