Verizon Communications Work Values

Daily Duties at Verizon Communications:

Served as a single point of contact and provided technical support for 8 nationwide call centers. Provided guidance and suggestions that would increase call center efficiencies. • Participated and influenced decisions as they pertained to the ongoing development of a new Verizon line of business, now comprising of ~2256 representatives • Presented solutions such as modifying and/or reducing the number of applications, scripts, and routing plans that would maximize call handling efficiency and operations, resulting in reduced call handling times by 6%. • Consulted on the planning and implementation of 5 new call centers by communicating best practices. • Recognized as a subject matter expert. Provided input and ACD expertise to implementation teams as they relate to call delivery, and implementing call limitations on 11 primary toll free numbers reducing misdirected call volumes into centers by ~12%. • Participated in the planning and establishment of ~15 new call delivery initiatives such as new products and services that contributed to improved call center results. • Active member of team that transitioned ~30 different lines of business from one network platform to another, saving ~$14 million annually.

What they like about Verizon Communications:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Project Manager, Leadership, Customer Service, Workforce Management, Strong communication skills, Managing Resources, Microsoft Excel, Microsoft Project, Microsoft Word, Microsoft Outlook, Cross-functional teams, Collaborative, Detail-oriented, Call Center Management, Interpersonal skills

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Collaborative

These are some of the questions we asked our climbers about their experiences with Verizon Communications: