Browse Career Research in Customer Service
Customer Service Career Research
Centigram
Managed staff of 30 via 4 managers. Developed, staffed and managed Technical Services organization responsible for initial interface with Centigram customers as well as the support systems used by the technical staff. Facilitated initiation of revenue generating service contracts through the collection of data from support systems. Improved customer satisfaction through deployment of surveys and specific actions in respons...
Avg. Salary: $150,000 · Company Rank: Not Available
Titleserv National Default
Manage day to day loss mitigation call center operation Responsible for 2 teamleads and a total of 15 agents/bilingual staff Managed teams of Loan counselors/Asset Managers Manage loss mitigation 2500 loan pipeline Responsible for servicing default GMAC mortgages Responsible for submitting approved mortgage modification solutions for the client
Avg. Salary: $55,000 · Company Rank: Not Available
Cardworks Servicing
Managed daily call center operations Responsible for 2 managers and 4 teamleaders, total staff of 80 employees Provided recommendations for operational cost cutting efficiencies Established departmental operational procedures for call center
Avg. Salary: $55,000 · Company Rank: Not Available
Broadview Security
Responsible for managing a team of Specialists and driving performance. Reponsible for managing Service Levels and meeting all objectives.
Avg. Salary: $53,000 · Company Rank: Not Available
MovieFacts Inc
Cold calling businesses located in specific areas of the United States to offer advertising opportunities.
Avg. Salary: $53,000 · Company Rank: 4.0 out of 5
Darden Restaurants
Providing over the top customer service and working on a team.
Avg. Salary: $53,000 · Company Rank: Not Available
ChoicePoint In
Responsible for managing a team of associates. Responsible for managing work load to ensure that the turn around times met all agreements.
Avg. Salary: $53,000 · Company Rank: Not Available
Dun & Bradstreet
Reponsible for an individual schedule of work. Responsible for meeting revenue objectives and completing all updates in a timely manner.
Avg. Salary: $53,000 · Company Rank: Not Available
Motorola
Developed and executed competitive business and market plans for an $80M handset accessory business. Ensured strategic alignment with the handset value proposition while maintaining balance in the portfolio. Developed roadmap and provided sell in support. • Developed a clear vision around handset accessories and restructured the portfolio to focus on higher value opportunities • Drove innovation in product roadmap focu...
Avg. Salary: $170,000 · Company Rank: Not Available
Motorola
Drove sales, self-sufficiency and consumer delight in worldwide on-line and call center operation spanning 27 countries and 50 languages. Leveraged contact center as a strategic listening post. Overachieved satisfaction goals while significantly reducing cost. • Generated approximately $5.3m revenue @ >30% margin through agent performance of cross-sell and up-sell (e-commerce) • Captured data representing voice of th...
Avg. Salary: $170,000 · Company Rank: Not Available
