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Motorola Work Values
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Daily Duties at Motorola:
Drove sales, self-sufficiency and consumer delight in worldwide on-line and call center operation spanning 27 countries and 50 languages. Leveraged contact center as a strategic listening post. Overachieved satisfaction goals while significantly reducing cost. • Generated approximately $5.3m revenue @ >30% margin through agent performance of cross-sell and up-sell (e-commerce) • Captured data representing voice of the consumer, distilled into strategic insights, and drove corrective action • Developed and implemented digital multi-channel strategy enabling self-sufficiency via a new CRM system and a state of the art ACD, resulting in an 18% reduction of live calls (reference June 2008 Harvard Business Review) • Recognized for customer service excellence via the 2009 Gartner Gold Award • Lead first corporate steps to leverage web 2.0 technologies, including user forums, wikis, and Twitter
What they like about Motorola:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
CRM, Loyalty, Field operations, Analytics, Installation and Repair, high performance team, account management, Product Management, Marketing, Client presentations, Vision, Mission, Strategy, Cross functional team management
Skills
Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Quantitative and analytical experience, Proactive problem solving, Excellent public speaker, High impact partnerships, Change leadership, High tech environments, Hire, retain, mentor, Services, customer support, supply chain, logistics, Tangible strategies and plans in fast changing, ambiguous environment, CRM software, Software as a service
Information about Motorola
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $170,000
These are some of the questions we asked our climbers about their experiences with Motorola:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Motorola had these interests:
| Magazines | |
|---|---|
Harvard Business Review |
Thought leadership magazine |
| Strategy & Business |
Thought leadership |
| Economist |
world news and thought leadership |
| Websites | |
| Customer contact Council http://www.customercontactcouncil.com |
best practices |
