Motorola Work Values

Daily Duties at Motorola:

Drove sales, self-sufficiency and consumer delight in worldwide on-line and call center operation spanning 27 countries and 50 languages. Leveraged contact center as a strategic listening post. Overachieved satisfaction goals while significantly reducing cost. • Generated approximately $5.3m revenue @ >30% margin through agent performance of cross-sell and up-sell (e-commerce) • Captured data representing voice of the consumer, distilled into strategic insights, and drove corrective action • Developed and implemented digital multi-channel strategy enabling self-sufficiency via a new CRM system and a state of the art ACD, resulting in an 18% reduction of live calls (reference June 2008 Harvard Business Review) • Recognized for customer service excellence via the 2009 Gartner Gold Award • Lead first corporate steps to leverage web 2.0 technologies, including user forums, wikis, and Twitter

What they like about Motorola:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

CRM, Loyalty, Field operations, Analytics, Installation and Repair, high performance team, account management, Product Management, Marketing, Client presentations, Vision, Mission, Strategy, Cross functional team management

Skills

Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Quantitative and analytical experience, Proactive problem solving, Excellent public speaker, High impact partnerships, Change leadership, High tech environments, Hire, retain, mentor, Services, customer support, supply chain, logistics, Tangible strategies and plans in fast changing, ambiguous environment, CRM software, Software as a service

These are some of the questions we asked our climbers about their experiences with Motorola: