Browse Career Research in Customer Service
Customer Service Career Research
Kimberly Clark Corporation
Provided customer service for internal employees regarding payroll and human resources issues. Reviewed employee concerns and assisted team leaders in developing remediation strategies. Provided ongoing training for employees and managers in benefit issues, motivation, and other HR issues. Worked closely with all customers and key vendors.
Avg. Salary: $15,000 · Company Rank: Not Available
GridPoint, Inc.
Managed complete day to day customer service operation and extensive product line support for start-up green Technology Company that empowers adoption of renewable energy sources, developed Smart Grid model utilizing renewable power integration, electric vehicle management, energy efficiency, load management, and battery storage and promotes environmental stewardship.
Avg. Salary: $90,000 · Company Rank: Not Available
TecSec, Inc.
Manage the customer support department of the company. Including product tracking, shipping, and end user license agreements.
Avg. Salary: $90,000 · Company Rank: Not Available
Best Software
Direct all daily operational challenges within a technical support team on behalf of a fixed asset accounting software company. Recruited and trained new staff, managed schedules, goals, and workflow issues; performed personnel evaluations to provide commendations and constructive feedback.
Avg. Salary: $90,000 · Company Rank: Not Available
Attune Systems
Responsible for day-to-day operation of Attune’s customer service organization including, but not limited to, incoming technical support, RMA management, proactive customer communication and scheduling resources to provide post-sale installation. Acted as key customer advocate helping to drive customer focus throughout the organization. Accelerated the acceptance and advanced use of Attune solutions after the sale. Supp...
Avg. Salary: $150,000 · Company Rank: Not Available
NetApp
Responsible for services relationship (both support and professional services) with Top Enterprise Account. Developed role to include ‘mining’ pre-sales opportunities during both reactive and proactive services activities. Managed dedicated technical resources in both technical support and professional services in addition to coordinating relationships globally with internal service organizations and partners.
Avg. Salary: $150,000 · Company Rank: Not Available
Independent Consultant
Provided consulting services to early stage companies in the form of defining and implementing Customer Service/Professional Service infrastructures. This work included strategic positioning of the Services organization within the company, assistance with staffing, acquisition and implementation of required technology and development of related process and documentation. Additional consulting services have been provided t...
Avg. Salary: $150,000 · Company Rank: Not Available
noHold
Played integral role in all areas of defining and developing a new company. Directly contributed to product definition, corporate infrastructure development, initial customer acquisition and creation of Professional Services (PS) organization. Worked directly with Engineering and Marketing to define and sustain software solutions. Built PS team of 10 employees along with extensive product and process definition documentati...
Avg. Salary: $150,000 · Company Rank: Not Available
Latitude Communications
Rebuilt existing Service organization, growing it from 3 to 18 support personnel. This expansion focused on the development of an infrastructure that included Technical Support, Escalation Support and Tools & Training functions within the Customer Support organization. Development of this organization took place during the company’s growth from $20M to >$30M in revenue, from 300 to >400 customer systems and an IPO in earl...
Avg. Salary: $150,000 · Company Rank: Not Available
BayStone Software
Defined requirements for Technical Support, Training and Professional Services organizations in coordination with the executive team. Provided process, personnel and technology supporting ongoing updates and maintenance of custom enterprise software. Developed budgets, forecasts and staffing plans for these groups. Recruited and directed activities of Manager of Training, Project Managers, Technical Support Engineers and P...
Avg. Salary: $150,000 · Company Rank: Not Available
