Browse Career Research in Customer Service
Customer Service Career Research
KeySpan Energy
Developed and managed collections and credit programs utilizing Aspect predictive dialer software and hardware. Trained, evaluated, and counseled Team members ' on their performances. Organized and provided regular target statistics and also Team reports for senior management. • Negotiated and established repayment plans for delinquent clients. • Established a Pay-By-Phone project collecting arrears of over $2 million doll...
Avg. Salary: $85,000 · Company Rank: Not Available
KeySpan Energy
Served as shop steward for I.B.E.W. Local 1381. Resolved employee/management disputes, wage discrepancies, and contractional interpretations. As an executive officer of the Union, directly participated in the negotiation of two labor contracts.
Avg. Salary: $85,000 · Company Rank: Not Available
KeySpan Energy
Project member in developing a new business system for the company. Responsible for analyzing all aspects of the current business system. Developed new procedures and requirements for the new system. Assisted in the creation of a data structure for the new system comparing it to the current system. Performed interviewing and analyzing of all departments utilizing the new system. • Project member in developing a new business...
Avg. Salary: $85,000 · Company Rank: Not Available
KeySpan Energy
Answered inbound calls, letters and in person appointments in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government utility regulations. Assisted in the creation and development of a new customer management system. Directed, aided, and a...
Avg. Salary: $85,000 · Company Rank: Not Available
Pass The Torch Music Mentoring Program
Co founder of innovative teaching program. Mentoring aproach to music education. President. Performed funding searches on a daily basis. Directed individual classes managing up to 7 paid mentors and 30 students at one time.
Avg. Salary: $45,000 · Company Rank: Not Available
Health Net
Provided Daily reporting and Interpretation of Call Center Metrics Attended daily meetngs to review Metrics and prepare for upcoming events Worked regularly with IT in technology implementations Prepared and Provided documentation for current and upcoming projects and technology implemntations Performed maintenance on ACD and IVR technologies, including script redesigns and voice recordings Managed staff of 16. Held ...
Avg. Salary: $110,000 · Company Rank: 4.0 out of 5
Pitney Bowes
Managed 15 - 20 full time and part time telemarketing sales representatives for inbound copier and facsimile supply sales and customer service. Managed 8 administrative specialists who performed back up support to the telemarketing Sales Representatives. Managed the ACD technology by creating call control tables and scripting Provided reporting
Avg. Salary: $110,000 · Company Rank: 4.0 out of 5
Health Net
Monitoring and reporting performance and capacity issues to all levels of management Collecting and analyzing call center data for appropriate call routing requirements and employee staffing Making recommendations to management to maximize efficiency and employee productivity. Setting up and maintaining three Call Center databases. Interfacing with IT and other phone system staff to address issues and call center har...
Avg. Salary: $110,000 · Company Rank: Not Available
Health Net
Providing all call center metrics for upper management Managing a staff of ten, including Switchboard staff Custom design monitoring screens and maintaining Custom View Producer to monitor phone staff Maintaining call routing and announcements on the Switchboard front end Octel system. Managed Call Center Disaster Recovery plans
Avg. Salary: $110,000 · Company Rank: Not Available
Pitney Bowes
Supervise 30 professionals for inbound telemarketing, outbound sales and order processing. Hire and train the representatives. Manage a budget of $2.2 million. Develop the function of Telebusiness Representative to cover the diversified nature of the Lead Generation operations. Create a multifunctional Group Leader position to oversee various outbound surveys and programs. Implement use of “On The Job” trainers t...
Avg. Salary: $110,000 · Company Rank: Not Available
