Collections Agent Career Research and Resources
ACCENT Marketing Services
Responsible for all aspects of managing 4 client-based, inbound, customer service/sales programs. This Included developing, managing front line Representatives, Team Leads, and Assistant Program Managers (APMs), ensuring that all programs’ goals were exceeded – WoW, MoM, QoQ, and YoY.
Avg. Salary: $70,000 · Company Rank: Not Available
Accent Marketing
• Clients included Humana Health programs including Humana Aging In Place, Humana Agent Support and Humana Active Outlook. • Acting GM for a total of five months; maintained 95% green KPI’s for duration. • As Operations Manager managed day to day operations for fourteen programs for outsource contact center. • Responsible for the development and success of six direct reports and 250 in- direct reports. • Drove sales an...
Avg. Salary: $57,500 · Company Rank: Not Available
Citi Cards
• Developed and implemented strategies for customer service and sales for ten direct reports and approximately one-hundred eighty indirect reports. • Successfully maintained number one team status in sales for over one year. • Selected as initial team member for National Quality Process Improvement Team, increased quality scores to 88%, goal 87%. • Member of the National Quality Communications Team. • Responsible for Qu...
Avg. Salary: $57,500 · Company Rank: Not Available
The Courier Journal
• Developed and implemented strategy for customer service and inside sales team focusing on inbound and outbound call handling, process change and change management. • Streamlined processes focusing on incremental efficiency and quality. • Restructured sales plan implementation for contact center linking inside sales with outside sales • Restructured and streamlined processes driving sales to an 8% increase over previou...
Avg. Salary: $57,500 · Company Rank: Not Available
Western Southern Life
• Opened the Client Relationship Center January 1, 2000. Involved in all aspects of creating the unit and ensuring its success. • Successfully directed the combination of customer service and inside sales function, improved current practices and established new processes with a focus on incremental quality and efficiency. • Implemented forward-thinking management style designed to train, motivate, and maintain a positive...
Avg. Salary: $57,500 · Company Rank: Not Available
Ruby Dean
• Administering daily medications • Taking vital signs daily • Monitoring food/liquid, input/output • Assisting patient leaving/entering the bed
Avg. Salary: $15,000 · Company Rank: Not Available
Broadway Plaza Nursing Center
• Assist in activities of daily living • Assist patients that are completely/partially incontinent • Monitoring food/liquid, input/output • Taking vital signs daily • Help with medical procedures
Avg. Salary: $15,000 · Company Rank: Not Available
Bugle Boy Outlet
• Conflict troubleshooting with customers/employees • Process payments (cash, checks, direct debit, charge cards) and provide receipts • Organizing/ inventorying the store merchandise • Stock shelves/ maintain display areas
Avg. Salary: $15,000 · Company Rank: Not Available
Oakland Thrift Store
• Sell merchandise/ensure customer satisfaction • Greet customers/assist them in identifying their needs • Demonstrate/fit/measure merchandise for customer • Pricing merchandise • Stock shelves/maintain display areas
Avg. Salary: $15,000 · Company Rank: Not Available
Peep-n-Toms
• Talk with a smile • Demonstrate a polite language conversation • Taking orders and service of customers • Help sitting the customers when they arrive • Entertain properly/warmly
Avg. Salary: $15,000 · Company Rank: Not Available
