Collections Agent Career Research and Resources
Freddie Mac
Act as customer service point of contact for 135 servicers Perform Custodial Account Reviews Perform maintenance functions for servicers Track performance of servicers and develop action plans when improvement needed Set up new Servicers .
Avg. Salary: $50,000 · Company Rank: Not Available
Telsec
Only assignment - Freddie Mac Loan Portfolio Specialists Group Review daily edit reports for Seller/ Servicer clients Act as Customer Service point of contact for assigned (106) Seller /Servicers Perform Custodial Account Reviews Transfer of Services Group Prepare and process requests for Transfer of Services Maintain listings of SSCRA loans
Avg. Salary: $50,000 · Company Rank: Not Available
Wachovia Bank
Management of branch staff and day-to-day activities. Servicing of Customer accounts Coaching customer service skills of staff
Avg. Salary: $50,000 · Company Rank: Not Available
Network Solutions
CONTACT INTELLIGENCE ANALYST Developed Contact Intelligence monitoring program. Developed analysis and reporting for Quality Assurance of Online Chat session Developed reporting and analysis for CSR activity audit Developed reporting and analysis for Mystery Shopper program Member of development team for Witness monitoring system SENIOR QUALITY ASSURANCE ADMINISTRATOR Developed and introduced performance monito...
Avg. Salary: $50,000 · Company Rank: Not Available
Council of Better Business Bureaus
Responsible for day-to-day performance of 10 person Call Center. Restructured Call Center to streamline process resulting in a 20% reduction in the abandonment rate. Developed and introduced performance monitoring program including procedures, criteria, and training materials. Developed and implemented hiring process for call center including screening, interviewing and testing criteria.
Avg. Salary: $50,000 · Company Rank: Not Available
Sprint
CUSTOMER SERVICE SUPERVISOR Management of team of 8-10 customer Service Associates including performance monitoring, evaluations, and coaching. Development of Customer Service procedures for single invoice billing system. Development and implementation of performance criteria for Support Team. SPRINT LONG DISTANCE (continued) Members of development team for new Customer Service Work process to reduce repeat c...
Avg. Salary: $50,000 · Company Rank: Not Available
AFIPS
REGISTRATION COORDINATOR Coordination and supervision of phone order , mail-out and processing teams for advance and on-site registration for national computer conferences. Design of all registration tickets, badges, inserts and other materials. Development and implementation of standard training package and performance criteria for all registration staff.
Avg. Salary: $50,000 · Company Rank: Not Available
Ikon Office Solution
on-site post-sale istallation,networking,maintenance and repair company products.
Avg. Salary: $48,000 · Company Rank: Not Available
Hospital in Madison
Worked with the public via phone or in person for 17 therapists.(1 dept.) Worked with the Employee Health Dept. Confidential for employee's.
Avg. Salary: $24,800 · Company Rank: Not Available
Medical Environmental Supply LTD.
Calling mostly dental offices to sell disposable supplies to them. I had 4 states I worked with.
Avg. Salary: $24,800 · Company Rank: Not Available
