Network Solutions Work Values

Daily Duties at Network Solutions:

CONTACT INTELLIGENCE ANALYST Developed Contact Intelligence monitoring program. Developed analysis and reporting for Quality Assurance of Online Chat session Developed reporting and analysis for CSR activity audit Developed reporting and analysis for Mystery Shopper program Member of development team for Witness monitoring system SENIOR QUALITY ASSURANCE ADMINISTRATOR Developed and introduced performance monitoring program for Call Center and E-mail customer service groups, including procedures, criteria, and training materials. Develop and conduct training in monitoring and coaching for all QA staff, supervisors and team leaders. Annually develop monitoring performance criteria for Customer Service Staff. Train Customer Service staff on performance criteria. Facilitator for Customer Service Associate development teams.

What they like about Network Solutions:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Call Center, Trainer, Performance Monitoring, Proceedure Development, Supervisor, Monitoing, Perfomance, Development, Proceedures

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Software Implementation, Leadership

These are some of the questions we asked our climbers about their experiences with Network Solutions: