CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "sla"

Director - 20 Years of Experience - Near 0181

International executive with experience in telecommunications, marketing, general management, information technology, systems analysis and design, startups, joint ventures, strategic planning, project management, contract negotiations, operations, quality control, financial systems design and team building. Career focus over the last seven years has mainly been in the APM (Application Performance Monitoring) space, accompa...

Tags for this Online Resume: APM, Monitoring, Management, Professional Services, End User Experience, Performance Monitoring, Telco's, SLA Management

Manager - 20 Years of Experience - Near 76233

With more than 15 years of experience in telecom & IT, I'm a results-driven & motivated team leader with a passion for technological innovation. Analytical & creative, I thrive in high-stress, fast-paced environments where collaboration, requirements gathering, analysis, & solutions development are key. My solutions consistently propel organizations to meet customer service & bottom-line goals. Most recently, I served as t...

Tags for this Online Resume: vendor management, NOC management, project management, transition , P, ITIL, ITSM, SLA

Manager - 10 Years of Experience - Near 85298

Consummate professional with a stellar career across service delivery management, process improvement, customer relationship management, and training/development. Excels in customer service, IT strategy, and deployment/migrations. Hands-on leader with keen insight into identifying and resolving operational issues to maximize workflow.

Tags for this Online Resume: Customer Service, Helpdesk Manager, IT Project Management, SLA, IT Technology, Customer Care, Call Center, Service Delivery

Computer Operator - 20 Years of Experience - Near 19

Tags for this Online Resume: Helpdesk, as400, Unix , security, citrix, VmWare, sla's, Virtual Tape

Help Desk Specialist - 20 Years of Experience - Near 07042

•Extensive troubleshooting abilities •Excellent customer service skills •Experience providing 1st, 2nd and 3rd level support to thousands of Win XP\Win7 remote and in-house users •Server, desktop, laptop, end user and executive level support •Technical attentiveness with proven ability to delegate appropriate personnel and resources to technical requests •Flexible and adaptive to changing technology, software and policie...

Tags for this Online Resume: Helpdesk, Windows, MS Office, Mac OS, Exchange, Active Directory, Desktop Support, Network Administrator

Manager - 20 Years of Experience - Near 37189

To utilize my extensive skills in an IT Management or Analyst role with focus on internal and external client support, as well as release/change/incident/problem management process in a 24X7 production environment. Other key areas include process improvement, metric reporting including system and application performance as well as internal SLA's and KPI's. Result focused leader specialized in maintaining production up-time...

Tags for this Online Resume: SLA/KPI Reporting , Metric Reporting, Process Improvement, Release/Change/Incident/Problem Management, ITIL, Pentaho, JIRA, Network Management

Manager - 10 Years of Experience - Near 30327

Tags for this Online Resume: ITIL, ITSM , SLA, Vendor, Delivery, Service, Change, Availability

System Engineer - 14 Years of Experience - Near 33033

To grow in my field, knowledge, skills and experience, greatly enhancing the organization's success as well as my own.

Tags for this Online Resume: VMWare, Active Directory, Group Policy, Windows, virtualization, scripting