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Online Resumes with "SLA KPI Reporting "
Manager - 20 Years of Experience - Near 37189
To utilize my extensive skills in an IT Management or Analyst role with focus on internal and external client support, as well as release/change/incident/problem management process in a 24X7 production environment. Other key areas include process improvement, metric reporting including system and application performance as well as internal SLA's and KPI's. Result focused leader specialized in maintaining production up-time...
Tags for this Online Resume: SLA/KPI Reporting , Metric Reporting, Process Improvement, Release/Change/Incident/Problem Management, ITIL, Pentaho, JIRA, Network Management
