I am a dedicated customer service representative, with the talent to build prolific relationships, resolve intricate issues, and win customer loyalty. I listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. I am looking toward the future in hopes to work for a company that recognizes the importance of providing excellent customer service to retain clien...
Ideal Companies: Bluegreen Corporation
Tags for this Online Resume:
Manager, Customer Service
I am looking for a position in the medical device industry involving hardware or software verification and validation, quality engineering, documentation, design planning and control, FDA or ISO compliance.
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validation, quality, DOE, design control, project planning, documentation
Experienced Quality Manager with a proven record of developing the methodologies and tools to help companies manage organizational change, meet customer requirements and provide product excellence. Has extensive project team and department management experience in Quality Management and Regulatory Engineering, primarily for information systems, telecommunications and medical applications. Highly analytical, dynamic, resul...
Ideal Companies: Juniper, Tellabs, Sonus, Sycamore, Wyeth, Phillips, Siemans
Tags for this Online Resume:
Program and Project Management, Business Analysis/Process and Data Analyst, Software Quality Assurance (SQA),, Requirements Management, Configuration Management, Defect Management, Quality Systems Development and Quality Management, Business Process Vision and Policies, Organizational Development and Re-engineering, Business Systems Requirements Specification, Course Development and Technical Training, Process and Training Documentation and Technical Writing, Product Design and Qualifications (power and packaging), Component Engineering (analog and materials), European and Asia Pacific business experience, Data Base Development and SQA, Use Case Modeling, Requirements and Defect Management, Issue Management, Document Management, KPI Definition, Analysis and Business Process Improvement, Use Cases Development, Test and Training, Internal Audit Planning, Implementation and Management, Hardware and Software PLC Management, Software Development Life Cycle (SDLC), Product Safety, EMC, EMI Environmental Management, Manufacturing, Customer and Field Support, Standards and Regulatory: UL, CSA, IEC, ISO, VDE, BSI, KEMA, FCC, FDA, PTT, BABT, OSHA, NEC, Sarbanes-Oxley (SarbOx/SOX), COBIT, Standards Making Committees: ECMA TC12, CBEMA ESC2, TIA, Process Frameworks: ISO 9000:2000 and TL 9000 (cGMP/QS9000 equivalent), CMMI, ITIL, SWBoK, PMBoK, RUP, and Sarbanes-Oxley compliance, Mass Quality Award/Baldridge Evaluation/Implementation, ODI and Rummler-Brache Process Improvement Methods, Metrics and Tools: TQM, SPC, TL9000 and GR-929 metrics implementations and Six Sigma tools and methodologies
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detail oriented, press releases, document design, white paper, editor, financial writer
my objective is to complete a certain project/s to be in compliance with all project documents and design taking into consideration that errors may derail the completion which should be immediately identifide and corrected at the rght time. on completion, it is important that I am the first to be proud of my accomplishment and raise the reputation of the estabishment I work for
