Experienced Quality Manager with a proven record of developing the methodologies and tools to help companies manage organizational change, meet customer requirements and provide product excellence. Has extensive project team and department management experience in Quality Management and Regulatory Engineering, primarily for information systems, telecommunications and medical applications. Highly analytical, dynamic, results oriented problem solver, drives for root cause analysis and base problem solutions.

COMPANY	POSITION HELD	DATES WORKED
Sonus Networks	(Confidential)	6/2007 - 9/2007
Valador, Inc.	(Confidential)	4/2006 - 4/2007
Neustar	(Confidential)	4/2004 - 10/2005
WaveSmith (Ciena)	(Confidential)	3/2003 - 10/2003
Sycamore	(Confidential)	1/2000 - 10/2002
Bay Networks (Nortel)	(Confidential)	8/1995 - 1/2000
Data General	(Confidential)	6/1985 - 6/1995

Highlights:

Developed Quality Management Systems for Vadador, Neuster, Sycamore Networks, WaveSmith, Bay Networks and Data General. Managed Compliance Engineering for 15 years with only 3 customer reported safety incidents. Evaluated a customer reported safety incident (significant IT room fire at Japanese customer site) and proved that the company equipment was not the failure point.

Companies I like:

Juniper, Tellabs, Sonus, Sycamore, Wyeth, Phillips, Siemans

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Program and Project Management
• Business Analysis/Process and Data Analyst
• Software Quality Assurance (SQA),
• Requirements Management
• Configuration Management
• Defect Management
• Quality Systems Development and Quality Management
• Business Process Vision and Policies
• Organizational Development and Re-engineering
• Business Systems Requirements Specification
• Course Development and Technical Training
• Process and Training Documentation and Technical Writing
• Product Design and Qualifications (power and packaging)
• Component Engineering (analog and materials)
• European and Asia Pacific business experience
• Data Base Development and SQA
• Use Case Modeling
• Requirements and Defect Management
• Issue Management
• Document Management
• KPI Definition
• Analysis and Business Process Improvement
• Use Cases Development
• Test and Training
• Internal Audit Planning
• Implementation and Management
• Hardware and Software PLC Management
• Software Development Life Cycle (SDLC)
• Product Safety
• EMC
• EMI Environmental Management
• Manufacturing
• Customer and Field Support
• Standards and Regulatory: UL
• CSA
• IEC
• ISO
• VDE
• BSI
• KEMA
• FCC
• FDA
• PTT
• BABT
• OSHA
• NEC
• Sarbanes-Oxley (SarbOx/SOX)
• COBIT
• Standards Making Committees: ECMA TC12
• CBEMA ESC2
• TIA
• Process Frameworks: ISO 9000:2000 and TL 9000 (cGMP/QS9000 equivalent)
• CMMI
• ITIL
• SWBoK
• PMBoK
• RUP
• and Sarbanes-Oxley compliance
• Mass Quality Award/Baldridge Evaluation/Implementation
• ODI and Rummler-Brache Process Improvement Methods
• Metrics and Tools: TQM
• SPC
• TL9000 and GR-929 metrics implementations and Six Sigma tools and methodologies

Led development of engineerng quality system, based on CMMI and TL 9000. Implemented Project Managent tools and processes based on PMBoK.