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Online Resumes with "customer issues"



Quality Assurance Specialist - 18 Years of Experience - Near 95124

Summary Highly accomplished manager with 20 years of experience in software quality engineering. A respected technology leader, successful in driving projects through motivation, coaching, and mentoring of global engineering teams. Proven ability to conduct accurate needs analysis, solve problems, assess technical capabilities, conduct strategic planning and build teams. Core competencies include: * Management of offshore, ...

Tags for this Online Resume: Offshore, Automation, Customer Relationship Management, Sqa (Testing Sw Tool), Test, Test Cases, Black Box Testing, Computer Telephony Integration (CTI), Load Testing, Management

Manager

CAREER SUMMARY Experience encompasses the full circle of high volume account management in a detailed financial environment dependent on data integrity. Team-oriented leader with a highly successful track record in the improvement of service levels and call handle time. Recognized for exceptional project management execution, identifying customer issues and providing detailed solutions.

Tags for this Online Resume: Management, Account Manager, Back Office, Data Warehouse, Design Documents, Policies and Procedures, Project Management, Project Manager, Support, Technical Support

Help Desk Specialist - 19 Years of Experience

SUMMARY Dynamic, self-directed and engaging Customer Service Expert with 20+ years experience in Training, Driving Growth and Profitability. Excellent presentation and communication skills, adept at empowering the learning process in a positive and supportive environment. * Reduced training costs and calls by creating and conducting Webinar based training * Recognized for teaching complex issues to both technical and non-te...

Tags for this Online Resume: Support, Technical Support, Training, Troubleshooting, Integrate, Sourcing, Communication Skills, Customer Service, Local Area Network, RFID

Supervisor - 10 Years of Experience - Near 77054

Tags for this Online Resume: Appraisals, Billing, Coaching, HR, Human Resources, Metadata, Project Leader, Project Management, records manager, Data Entry

Field Technician

Summary of Qualifications * Self-motivated and detail-oriented Telecommunications Technician with long-term Verizon employment, including background in sales and customer service. * Customer service expertise: listen, understand and resolve complex customer issues. * Proven ability to analyze, troubleshoot, and resolve complex technical issues. * Strong interpersonal and communication skills with ability to build productive...

Tags for this Online Resume: Fiber Optics, Telecommunications, Voice, Billing, Call Center, Consulting, Entertainment, Retail, broadband, ISDN

Featured Profile

Customer Service Manager - 17 Years of Experience - Near 17404

PROFESSIONAL SUMMARY: Proven expert in customer service account management with excellent written and verbal communication skills. Able to support multiple customer accounts through use of organizational and time management skills. Ability to calm unsatisfied customers, earn their trust, and bring in a team with the needed expertise to solve technical issues. Work closely and effectively with all levels of management to sat...

Ideal Companies: Dell-EMC

Tags for this Online Resume: Account Management, EMC, Management, Support, Brio, Communication Skills, Customer Accounts, Customer Service, Leadership

Quality Manager - 23 Years of Experience

SUMMARY Quality professional, highly motivated, with 34 years' experience in the specialty chemical field. 10 years in the electro-mechanical design field, followed by 24 years as an ISO9001:2015 multi-site leader, customer issue resolution manager and team building facilitator. Proven communication and interpersonal skills. Skilled in training, coaching and mentoring. Broad and expansive experience from hands-on QMS proces...

Tags for this Online Resume: Manufacturing, Management, Quality, Quality Assurance, Quality Management, GE, Documentation, production, "project management"

Not Listed - 6 Years of Experience - Near 77449

Professional Summary Creative Interior Design with a strong background in project management, space planning, and computer-aided design, seeking to take the next career step somewhere where I can be focused on creating extraordinary spaces. Expertise in coordinating all facets of design, from A&E approval to FF&E selection to final delivery. Proven success in leading multifunctional teams to achieve project goals and achiev...

Tags for this Online Resume: Customer Service, Consulting, Layout, Medical, Planning, Sales, CFO, Filing, Legal, Receivables

Featured Profile

General - 20 Years of Experience - Near 70815

Accomplishments Assessed, turned around and raised capital for an early stage company. Formulated and led path to positive cash flow. Raised bridge financing. Reoriented an excellent technology company to focus on the customer. Executed a Venture Capital raise project. Delivered $100M in back office savings for global transportation firm. Global firm had higher SG&A expenses than main competitor. Developed Business Services...

Tags for this Online Resume: Strategic, Impact, Value, Finance, IT, Operations, Accounting, Leader, Change, Forecast, Systems, Experience, Start up, Middle Market, shared services, System implementation, Sales Force

Featured Profile

Project Manager - 30 Years of Experience

Resourceful and experienced Project & Applications Manager with a successful record of accomplishments across multiple types of large and complex enterprise environments. Extensive background managing staff application development security IT audit systems integration projects and budgets. Advanced technical and communication skills driven to provide superior strategic oversight organization and leadership of company resour...

Tags for this Online Resume: Security, Management, Project Management, Project Manager, LMS, Sungard, Assessments, Leadership, Test, Test Plans, sql, agile, software, html, it jobs, linux

Sr Customer Support

I am open for most positions, Most of my experience has been in-house. I have excellent customer service skills, along with Telecomm, and PC/MAC.

Tags for this Online Resume: Telecomm, ACD, Customer Service, IT, CallCenter, Windows, Mac, Database, Troubleshooting

Featured Profile

Experienced Master’s level accountant, financial analysis and contract/project management professional.

Highly focused and diligent accountant with an excellent employment record of accuracy and client satisfaction. Exceptionally discreet and ethical financial manager across a variety of businesses. Able to work well independently or as part of a financial management team.

Ideal Companies: SAS, Blue Cross Blue Shield NC, State Employees Credit Union

Tags for this Online Resume: Management, Data Management, SAP, Audit, Billing, Services, Commissions, Financial, Manufacturing, Oracle, Contract Management, Order Manager, Bookkeeping, A/P, A/R, analysis, salesForce, DocuSign