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Online Resumes with "Service Level Management "
Manager - 15 Years of Experience - Near 32250
I am an experienced ITIL Master for one of the largest accounts in the USA. I am open to relocation if necessary.
Tags for this Online Resume: Service Level Manager, SLA, ITIL, IT Metrics, governance, reporting
Manager - 20 Years of Experience - Near 33131
Global IT executive evaluating leadership opportunities. Goal is to have a significant impact in a large firm. Accomplished, impactful executive with domestic and international experience in IT operations, P&L oversight, and Outsourcing strategies involving both start-ups and growth companies. Track record of growing customer revenue and bottom line while spearheading technology-enabled operational improvements to drive...
Ideal Companies: Either a global Technology/Telecom service provider or Financial services institution. Both are undergoing significant transformation and therefore my experience would be invaluable in establishing new value-added services.
Tags for this Online Resume: CIO, EVP Technology, EVP Sales , Outsourcing, CLOUD Services, Datacenter services, Managed services, Project Management, IT Outsourcing
Manager - 10 Years of Experience - Near 32815
Ronald J. Etienne 11106 Cypress Leaf Drive Orlando, FL 32825 H (407) 306-9159 C (407) 443-3367 Email: rone201@hotmail.com OPTUM Orlando, FL 9/12-Present Operations Manager /myCustomHealth account. • Demonstrated leadership skills and ability to resolve conflict. • Recruiting new talent; Analyze call center marketing trends; Researching and analyzing the effectiveness of ...
Tags for this Online Resume: SQL, CRM, Office, Kronos, Kronos (Labor Mgmt Sys), Management, P&L, Customer Relationship Management, Quality Assurance, Test
Business Analyst - 20 Years of Experience - Near 22554
Dedicated Experienced Professional seeking a challenging analytical position with a progressive company that will effectively utilize my acquired expertise and experience.
Tags for this Online Resume: ITIL v3 Certification, Change Management, Configuration Management, Problem Management, Service Level Management, Release Management, Project Management (Project Planning and Transition Support), Service Portfolio Management
Project Manager - 8 Years of Experience - Near 32899
PROFESSIONAL SUMMARY Skilled Service Delivery / People and Project Manager with vast experience in providing administration, support, monitoring and maintenance for services and applications while serving as main "on-call" service level manager. Manage services and lead weekly conference with customer to review/act in escalations, new requirements/projects. Communicate performance measures as needed. Report generator for in...
Tags for this Online Resume: support center lead, project manager, call-center leader, service delivery manager, service level manager, remote, IT Leader, End-user Support, Information Technology, Logistics, Support, Inventory, Management, Project Management, Computer Operator, HR, Human Resources, SAP, Cabling, Documentation, HP, Pc, PC Support, PCS, Personal Computer, Personal Conferencing Specification (PCS), Infrastructure
Manager
SUMMARY Professional IT Help Service Desk / Service Desk Manager with extensive experience in Incident Management, Service Level Management, Problem Management, Desktop / Help Desk development and management. Implemented CMDB and other ITIL standards in the areas of Incident Management, Change Management, Service Level Management and Problem Management. Special expertise with call-tracking applications, automated call distr...
Tags for this Online Resume: Change Management, Microsoft Change Management, Management, Desktop Computer, Service Desk, Help Desk Manager, Windows 7, Help Desk, Remedy, ITIL V3, Incident Manager, Change Manager, Serivce Manager, 3D Modelling, Computer Graphics, Animation, Illustration, Film, Themed Environment, Theme Park, Scultptor, Set Design, Museum, Scenic Artist
Telecomm Specialist - 12 Years of Experience - Near 98053
SUMMARY OF QUALIFICATIONS A result oriented, enthusiastic and achievement driven technology professional with 10+ years of experience in technical program management, vendor management and user acceptance testing. Experienced in successful delivery in working with cross functional and cross cultural teams. A unique blend of business and technology acumen with strong analytical/problem-solving and communication (written/verb...
Tags for this Online Resume: Business Excellence, Program Management, Service Level Management , Testing Management, Process Definition and Improvement , Product Evaluation and Vendor Selection , Solution Designing , Value Added Services, Information Technology, User Acceptance Test
Manager - 16 Years of Experience - Near 22202
Summary: Supervised Tier 1 team in implementing XenMobile mobile computing solution to the Dept. of State and transitioning Blackberry services from the Remote Access group to the newly established Mobile group. Provide troubleshooting, development and implementation of corrective action plans. Respond to and resolved customer complaints. Conducted team meetings and participate in transitioning meetings. Summary: Supervise ...
Tags for this Online Resume: Complaints, Troubleshooting, Monitoring, Network Operations Center, Networking, Information Technology, Intrusion Detection, Itil, Microsoft Exchange, Training
Team Leader
SUMMARY Service Delivery Manager with extensive experience working with Fortune 500 and smaller companies regarding Wide Area Network, Local Area Network, IPT, Security, and Server management services. Twenty years of experience in managing cross functional teams responsible for handling incident, change and problem management activities for customer network infrastructure. Proven leader with track record of accomplishments...
Tags for this Online Resume: Service Delivery, Business Communications, Vendor Management, Partner Management, Service Level Management, Account Management, Critical Situation Management, Engineering Resource Management, Team/Client Liaison, Problem Management, Performance Reporting, Change Management, Incident Management, Service Request Management, Microsoft Office, Service Now, WAN, LAN, SLA Reporting, KPI Reporting, Customer Relationship Management
SENIOR MANAGEMENT IN IT- ECOMMERCE- DIGITAL TRANSFORMATION- M&A
Optimize IT for Accelerated Value - Deliver Next Generation Solutions Faster Then Ever! Dynamic and energetic executive with over 19 years of diverse and progressive experience leading large-scale corporate and IT activities. Seasoned in managing multiple simultaneous projects, coordinating across all organizational levels, leading talented teams in yielding sustained business growth and rapid transformation, restructuri...
Ideal Companies: Randstad, Mathworks, CA, EMC/Dell, Bose, GE, Boston Scientific, Ratheon, TJX, BJs, National Grid, Constant Contact, Fresenius, IBM, Intel, HP, Kronos, Comex, Prolifics, IBM, Sapient, KPMG, Accenture, Oracle, Aetna, Liberty Mutual
Tags for this Online Resume: SDLC, ITIL, Agile, DevOps, Open Source, Cloud, Networks, Security, SaaS, Big Data, IoT, Mobil, Omni, Microservices, Containers, Smart Applications, Systems Integration, Virtualization, Re-Platforming, POS, Order Management Systems, M&A, Business Process Outsourcing, IBM Stack, Open Stack, Oracle, SAP, Ariba, Coupa
Operations Manager - 20 Years of Experience
Summary * Goal oriented Supply Chain professional offering 22 years of expertise in the fields of Planning, Supply Chain and associated functions. With a world's leader in generic pharmaceuticals, providing access to a wide array of highquality, affordable medicines and injectables. Sandoz Canada markets more than 254 different generic drugs. Also, along with a world's largest research-based pharmaceutical company, Pfizer/W...
Tags for this Online Resume: Customer Service, Inventory, Management, Business Development, Forecasting, Inventory management, Legacy, MRP, Negotiation Skills, Packaging
