SUMMARY Service Delivery Manager with extensive experience working with Fortune 500 and smaller companies regarding Wide Area Network, Local Area Network, IPT, Security, and Server management services. Twenty years of experience in managing cross functional teams responsible for handling incident, change and problem management activities for customer network infrastructure. Proven leader with track record of accomplishments in customer relationship, service and project management, and problem solving.

Highlights:

• Service Delivery
• Business Communications
• Vendor Management
• Partner Management
• Service Level Management
• Account Management
• Critical Situation Management
• Engineering Resource Management
• Team/Client Liaison
• Problem Management
• Performance Reporting
• Change Management
• Incident Management
• Service Request Management
• Microsoft Office
• Service Now
• WAN
• LAN
• SLA Reporting
• KPI Reporting
• Customer Relationship Management