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Online Resumes with "SLA Reporting"
Innovative Leader
Respected leader with strong business acumen, specific expertise in help desk, technical support, mortgages and project management. Proven ability to lead and develop staff. Experienced in organizing and directing work efforts of cross-functional teams and customers to produce quality and timely results. Passion for customer service and proven ability to communicate and inspire others to demonstrate strong customer-centric...
Ideal Companies: Google, Netflix, Verizon, Fed-Ex, Yahoo, EDS, Perot Systems, Microsoft
Tags for this Online Resume: Management, Leadership, Helpdesk, Project Managemnt, Business Development, Remedy, IT, Information Technology, Manager, Leader
Team Leader
SUMMARY Service Delivery Manager with extensive experience working with Fortune 500 and smaller companies regarding Wide Area Network, Local Area Network, IPT, Security, and Server management services. Twenty years of experience in managing cross functional teams responsible for handling incident, change and problem management activities for customer network infrastructure. Proven leader with track record of accomplishments...
Tags for this Online Resume: Service Delivery, Business Communications, Vendor Management, Partner Management, Service Level Management, Account Management, Critical Situation Management, Engineering Resource Management, Team/Client Liaison, Problem Management, Performance Reporting, Change Management, Incident Management, Service Request Management, Microsoft Office, Service Now, WAN, LAN, SLA Reporting, KPI Reporting, Customer Relationship Management
Telecomm Specialist - 20 Years of Experience - Near 60005
Customer Relationship Management Trusted Advisor Project Management Process Development and Improvement Training Plan Development & Delivery Customer Lifecycle Management Executive Communications Presentations KPI SLA Reporting Organizational Development
Tags for this Online Resume: Associate Customer Service, Communications, Management, Project Management
Account Manager - 21 Years of Experience
Summary Extensive experience in building and maintaining customer relationships through strategic account/vendor management practices, sales and client services functions. Proven ability to establish improvement processes to measure and monitor existing customer relationships. Interacts with multiple layers of the company to increase customer value through identification of new revenue opportunities, identification of lost ...
Tags for this Online Resume: HR, Human Resources, Sales, Account Manager, Help Desk, Infrastructure, Request for Proposals, Security, Business Requirements, Integrate
