I am looking for a position where I can use my knowledge, skills and abilities to the benefit of the company, peers and team members. I would like to work for a company that values ethics and does the "right thing" by its employees. I want to be challenged as a manager utilizing my abilities of IT operations, and team developing, mentoring, and strategy.
Tags for this Online Resume:
Network Operations Center Manager, Production Services Delivery Manager, Service Desk Manager, Incident Manager, Production Tools (Monitoring Tools) Development Manager, Network Operations Center Supervisor
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PMP, CAPM, CCNA, Service Management, CCENT, ITIL, Change Manager, Configuration Manager, CMDB, Help desk, Help Desk Analyst, Service Desk Manager
always smiling willing to learn
Ideal Companies: gevity, insurance companies
A BA Graduate with 3 years experience in Customer Service to Infrastructure Management Services. Presently working in IBM, as an Sr Customer Service Representative in the Command Center, which is an extension of the Service Desk. Expertise in Client/Customer Servicing. Mercury BAC- Dashboard training Certified.
Ideal Companies: To work in an environment which provides opportunity to enrich knowledge and to serve the organisation at its expectations.
Tags for this Online Resume:
customer service, sales, marketing
Tags for this Online Resume:
Project Manager, Service Desk Manager, Help Desk Manager, Operations Manager, Program Manager
Thomas E. Cohn
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9552 E. Los Lagos Vista Avenue tomcohn@mail.com
Mesa, AZ 85209 480-221-3264
SUMMARY
I am looking for a position where I can lead a team of professionals to success while focusing on the mission of the organization. My main strengths is my drive to create efficient processes and procedures while creating a perception of value of the IT team. I understand service and infrastruc...
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Manager, Help Desk, Service Desk, Project Manager
My background is in IT project management specializing in IT services and consulting. I managed projects for U.S. government agencies, the City of Memphis, and a regional hospital system. Some of these projects were critical to company and customer overall success One project had a very high risk of failure and other PM’s refused to take it but I agreed to manage it and then made it successful. The failure of that proje...
Tags for this Online Resume:
Information Technology, Project Manager, IT infrastructure, Service desk, Help desk, PMP
