A BA Graduate with 3 years experience in Customer Service to Infrastructure Management Services. Presently working in IBM, as an Sr Customer Service Representative in the Command Center, which is an extension of the Service Desk. Expertise in Client/Customer Servicing. Mercury BAC- Dashboard training Certified.

COMPANY	POSITION HELD	DATES WORKED
IBM India pvt ltd	(Confidential)	6/2005 - 2/2007
TransWorks IT Services	(Confidential)	4/2003 - 4/2004

SCHOOL	MAJOR	YEAR	DEGREE
Baldwin Methodist College. (Affiliated to Bangalore University)	Political Science	2001	Bachelor Degree
Arena a division of Aptech Bangalore	Multimedia	2000	Associate Degree

Highlights:

As part of the Service Desk I worked in improving the FTF across the floor. Was also involved in improving the overall service quality.Was Adjudged Employee of the month on two occasions.

Companies I like:

To work in an environment which provides opportunity to enrich knowledge and to serve the organisation at its expectations.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service
• sales
• marketing

Own all Major Business Impacting Faults by reporting them to the technical teams and liaising with Service Management, Problem Management and Technical teams to ensure speedy recovery, within the specified SLA’s, thus achieving customer satisfaction. • As part of the CAB, responsible for analyzing and approving changes that might have a bearing on the Service Desk/Command Center operations.