Thomas Cohn - Manager, Help Desk - Project Manager, Procurement, Analyst, Visionary, Mission Focused

Thomas E. Cohn . 9552 E. Los Lagos Vista Avenue tomcohn@mail.com Mesa, AZ 85209 480-221-3264 SUMMARY I am looking for a position where I can lead a team of professionals to success while focusing on the mission of the organization. My main strengths is my drive to create efficient processes and procedures while creating a perception of value of the IT team. I understand service and infrastructure hardware and I am very hands-on with PC and Mac platforms. I will be an asset to my next organization as I am now to TGen. PROFESSIONAL EXPERIENCE TGen – The Translational Genomics Research Institute Phoenix, AZ 2/2006 – Current Manager, Help Desk Operations and A/V Services Manage an integral and growing Help/Service Desk department that is very successful and is perceived as valuable. I am the liaison between systems administrators and service desk for infrastructure activities requiring support from team. Also, I am the liaison between scientists and IT to support the core business of TGen: Cancer research.  Accomplishments: • Large project delivery: o Windows 7/Mac OS X 10.6/10.7 deployments o Cisco Unified Communications  New VOIP phone system  WebEx Connect for organization rollout  WebEx for organization rollout o Office suites – PC and Mac – 2010/2011/2008/2007 o Cisco Tandberg high level video conferencing systems  C60/C20 – systems at 4 sites o Digital Signage on 3 floors – 100K o Ticket system – restructure and training o Oracle punch-out for end users – Purchasing efficiency o VMWare Desktop virtualization – Cost savings to institute o Inventory control  Manage a team of 6 highly skilled and technical professionals. Complete interview, hire, and review processes.  Department supports/maintains over 600 Windows systems and over 200 Apple Mac systems with virtual installations of Windows 7.  Ray Thurston Efficiency Award - Former UPS President - Winner for process and metrics trailblazing at TGen.  Main tools: BMC Service Desk Express, SharePoint 2007, Track-It!, Crystal, Mac and PC, Cisco video conference equipment, Project 2010, Visio 2010, Hagrid Xtraction reporting system  Software knowledge includes: Windows 7,XP, Vista, Office Suite Mac 2011 and PC 2010, Adobe Suite, Remedy Magic, Track-It!, OS X, amongst many others.  Manage Oracle ERP and SharePoint incidents at a high level to ensure progress and closure.  Hands-on involvement in solving several escalated Level III help desk tickets per day that include communicating and assisting the team via phone, email, or direct remote access to the user’s device.  Project lead for company-wide systems upgrades: Software implementations, communications, hardware, and new building build-ups.  Project manager for new hires and terminations in the IT Department. o Coordinate systems assigned and domain services o Coordinate removal of hardware and reassignment  Bonuses for project managing the Cisco Unified Communications installation to 4 sites. Includes new phones, WebEx and WebEx Connect desktop deployment.  Metrics – Senior management reporting. ATC, Service vs. Problem, FCR.  Lead on IT User’s Group steering committee to improve relations between scientists and admin.  Create yearly budget for capital items including hardware, software, and training - ~ $750 ,000.  Interface to highest level TGen faculty members Help Desk issues that need attention.  Purchasing manager for the IT department including hardware, software, and peripherals. Dell and CDW. Includes: o Creating hardware/software standards to simplify support requirements for the team. o Manage hardware and software budgets. o Project manager for assigning testing requirements to staff. o Interface to Oracle team to create punch-out’s to make ordering simple.  Supervise build-ups of new systems as well as create and document policies as requirements change.  Audio Visual project manager – Event scheduling and hardware manager ~ 200K in equipment. o Video conferencing systems – projectors, Polycom, and People Plus Content. o Tele conferencing systems o Recording and publishing  Very hard working and determined to reach expectations from the department heads and staff. AVC, Inc. Tempe, AZ – Audio/Visual Rental and Staging 3/1999 – 2/2006 Systems Administrator/Help Desk Manager Manage an integral and growing department which oversees network functions and client support.  Manage a team of 4 analysts/employees. Interview, hire, and review process completed during the year as necessary. Completed a 99.9999 server uptime for FY2005.  Department supports/maintains over 100 Windows XP desktops, laptops, and 6 Windows 2003 servers.  Create yearly budget for capital items and overhead expenditures. FY 2005 exceeded $300K.  Meet with CFO and VP Operations weekly to present reports on trends and new technology.  Purchasing manager for the IT department for future/present projects.  Hardware knowledge includes: SCSI, RAID, WAN, LAN, wireless, VPN, and Digital phone systems.  Involved in future planning of EV-DO interfacing with e-mail and network.  Project lead for company-wide systems upgrades: Communication, hardware, and new buildings.  Solve several escalated Level III help desk tickets per day that include communicating and assisting the team via phone, email, or direct remote access to the user’s device.  Supervise build-ups of new systems as well as create and document policies as requirements change. Royal Precision, Inc, Scottsdale, AZ 4/1998 – 3/1999 Asst. Systems Admin/Program Analyst Provided end-user support on Microsoft server systems and Macola Accounting Software support for multiple sites throughout nation.  Systems builder and buyer for multiple sites on LAN/WAN.  Data warehouse manager for three companies using MS-Access.  Managed Macola Accounting Software system for two companies with 50+ clients.  Analyzed accounting data for manufacturing and sales to create processes and policies. Alembic Computer Services, Tempe, AZ 7/1996-4/1998 Software Systems Support Provide end user support on all aspects of the Macola Accounting System to over 100 companies in Phoenix.  Installed and maintained Macola (Great Plains competitor) as well as hardware/software on site.  Trained users one-on-one and in groups, on site and in-house depending on client requirements.  Participated in creating companies and closing out year-ends as well as Payroll. Special skills: Leader/Trainer/Mentor Understanding of Finance and Accounting principles. Many educational seminars on Project Management, Management, and Service (HDI). Very involved with son’s club ball baseball teams. Board of Director for Desert Ridge Little League Very technical – iPhones/iPads/Android/PC/Mac/Cisco EDUCATION PMP Project Management Professional In process – Will be certified in October HDI Support Center Manager HDI May 2010 University of Phoenix, Phoenix, AZ Bachelor of Science, Information Technology 3.9 GPA Classroom instruction Learning Tree University US-CA-Thousand Oaks Novell 3.12 certification Novell 3.12 CNE training classes Tested out as Certified Novell Administrator Moorpark College, Moorpark, CA Associate Degree General Education/Accounting References provided upon request.

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Mesa, AZ