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Online Resumes with "SLAs"
Customer Service Supervisor - 10 Years of Experience - Near 84128
SUMMARY 10+ years' of Leadership in Management and Training. Won 2 National Sales Contests, received many awards, and recognized for outstanding Customer Service. My skills will create better customer relations, develop and grow staff, and exceed company standards. ACCOMPLISHMENTS * Lead by example and have trained over 1000 customers and agents in my career * Train the Trainer Individuals, and Classrooms of 5-50 staff memb...
Tags for this Online Resume: Account Management, Customer Relationship Management, Customer Service, Leadership, Management, Microsoft, Microsoft Office, Payroll, Pc, Personal Computer, Implementation, Discipline, Project Management, Account Handling, Sales, Leadersihip
Experienced Hands-on Technology Manager with proven transformational, Technology Operations, Global Project Delivery Manager. Well versed in creating and implementing vision and strategy. Cloud Operations, Product development, SaaS Operations, Establishin
Interested in Datacenter, Cloud and IT Manager and above roles.
Ideal Companies: SMB to Large companies in and around Silicon Valley Bay area.
Tags for this Online Resume: Information Technology, Linux, Hierarchical Storage Management, HSM, Licensing, MySQL Database, Oracle, PHP Programming Language, Apache Web Server, CT
Director
AREAS OF EXPERTISE * Contact Center Management * QBR Preparation * BPO experience * Multi-site experience * Staffing and Resource Management * Performance Management (KPIs, SLAs)
Tags for this Online Resume: Call Center, Retention, Billing, Operating Systems, Sales, Firepond Concierge, Management, Oracle Parallel Server, Resource Management, Voice
Credit Analyst
QUALIFICATIONS I am a highly organized self-motivated mortgage underwriter and loan auditor with over 15 years of experience in the Mortgage Industry. My experience includes managing a team, interviewing new hires, and training staff. I have worked remotely for almost 15 years and always met all SLAs for Underwriting and resubmittals. I am a very fast learner and adapt quickly to new environments and new procedures. Managem...
Tags for this Online Resume: Underwriter, Documentation, Underwriting, Appraisals, FHA, Retail, Reviews, Training, Account Manager, Business Intelligence
Credit Analyst
QUALIFICATIONS I am a highly organized self-motivated mortgage underwriter and loan auditor with over 15 years of experience in the Mortgage Industry. My experience includes managing a team, interviewing new hires, and training staff. I have worked remotely for almost 15 years and always met all SLAs for Underwriting and resubmittals. I am a very fast learner and adapt quickly to new environments and new procedures. Managem...
Tags for this Online Resume: Underwriter, Documentation, Underwriting, Appraisals, FHA, Retail, Reviews, Training, Account Manager, Business Intelligence
Administrative Services Manager
Program/Project/Financial Management Analyst * Experienced, dedicated, multi-functional and results-oriented employee providing superb support to management, contract, program and project teams. * Can multitask and have multitasked. * Program/Project control role working in or supporting dynamic and sensitive programs. * Many years of diverse and challenging experiences covering: macroeconomics analysis, budget preparation,...
Tags for this Online Resume: Ad Hoc Reports, Budgetary, Corrective Actions, Documentation, Financial, Financial Controls, Financial Reporting, Forecasting, General Ledger, Prime
Remote Underwriter 10+ years experience
QUALIFICATIONS I am a highly organized self-motivated mortgage underwriter and loan auditor with over 15 years of experience in the Mortgage Industry. My experience includes managing a team, interviewing new hires, and training staff. I have worked remotely for almost 15 years and always met all SLAs for Underwriting and resubmittals. I am a very fast learner and adapt quickly to new environments and new procedures. Managem...
Tags for this Online Resume: Underwriter, Documentation, Underwriting, Appraisals, FHA, Retail, Reviews, Training, Account Manager, Business Intelligence
Managing Director - 20 Years of Experience
I am looking for an opportunity where I can continue to grow both personally and professional while at the same time providing guidance and expertise in developing and delivering business and technology solutions focused on improving operational efficiencies and driving a high quality, unparalleled customer experience.
Ideal Companies: Eli Lilly, Anthem, Seven Corners, Amazon, Salesforce, Angies List, CNO, Community Health, St. Vincent's,
Tags for this Online Resume: Customer, Service, Management, Leadership, Transformation, Operations, Business Development, Customer Experience, Business Process Outsourcing, Vendor Management
Manager - 20 Years of Experience - Near 77406
QUALIFICATION SUMMARY Performance driven with an ability to achieve success and exceed in high-pressured environments. * Proven leadership and team-building skills, coupled with the ability to manage teams in customer service relationships * Implement process developments by eliminating non-value added steps to improve SLAs * Enhance efficiencies for back-office processes, as a result reduced SLA from 187 days to same day p...
Tags for this Online Resume: Quality Assurance, Support, Audit, Back Office, Bankruptcy, Billing, Budgeting, Operations, Problem Solving, Process Improvement, Call Center, Disputes, management, Leadership, Regulatory Compliance, Employee Development
Project Manager - 37 Years of Experience - Near 63366
Summary Led the successful planning and execution of large Infrastructure, Application and Disaster Recovery Programs/Projects for Fortune 100 Companies in Britain, France, Spain, Germany, South Africa, Mexico, Argentina, Brazil, Chile, Canada and Australia. Project Management Methodology (PMM), System Design Life Cycle (SDLC), Total Quality Management (TQM), Capability Maturity Model (CMM), and Microsoft Office including P...
Ideal Companies: Doesn't matter
Tags for this Online Resume: Hewlett Packard, Business Analysis, Business Analyst, HP, Dba (Database Admin), Disaster Recovery, Firewall, Integrate, Management, Program Manager
Project Manager - 10 Years of Experience
EXECUTIVE PROFILE Both PMP - and ITIL-certified a highly accomplished, Program/Project Management (PMO) professional with over 20 years progressively responsible client-facing service delivery, consulting experience, the past 10 on Medicare projects supporting the 1-800 Medicare enterprise SDLC and IT Service Delivery for the Centers for Medicare and Medicaid Services (CMS). A proven, motivated self-starter, with demonstrat...
Tags for this Online Resume: Management, Coding, Medicare, Scheduling, Support, Call Center, Health Insurance, Insurance, Insurance Claims, Monitoring, Program/Project Manager, Program Manager, Operations Manager
Project Manager - 4 Years of Experience - Near 76051
Seeking a career in Information Technology in Project Management. I have broad and diverse experience in both Agile and standard project management, software development and business analysis which I feel would be a great asset to your company.
Ideal Companies: none
Tags for this Online Resume: Business Analysis, Business Analyst, Information Technology, Software, Coding, Agile, Agile Methodologies, Agile methodology, Applications, Benefits, MySQL, Scrum Master, Project Intake, Facilitator, Project Planning, Project Manager, Process Improvement
