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Online Resumes with "NPS"

Manager - 17 Years of Experience - Near 60403

Career Summary: Global Professional Services Executive with a proven track record of helping companies translate business goals into reality. Expert level relationship building skills: leveraging company solutions to create and maintain strategic " I believe partnerships with customers. you have to build trust and Highlights: integrity by * Managed a $60M annual global service business with domestic, off shore and leading b...

Tags for this Online Resume: Infrastructure, Management, Project Management, Support, Technical Support, Vendor Management, P&L, Professional Services, Services, Director, Customer Success

Director - 18 Years of Experience - Near 84095

18+ years domestic / international experience managing multi-site business / contact center operations that include: operational strategy KPI management process improvement quality programs customer experience (VoC / NPS / CSAT) training online help / self-service social media workforce management (capacity planning / forecasting scheduling intraday mgt and service level / staffing optimization) budget / P&L management IT /...

Tags for this Online Resume: Forecasting, Budgeting, Customer Relationship Management, Financial, Financial Modeling, Modeling Experience, Operating Budget, Process Improvement, Software, Computer Telephony Integration (CTI), Operations, SaaS, Contact Center Operations, Client Implementations

Project Manager - 20 Years of Experience - Near 96734

Areas of Expertise * Startups, Mergers, Acquisitions * Large-scale Client Engagements * Project and Resource Management * Change Management, Gap Analysis * Custom CRM, Ecommerce, SaaS * Salesforce.com CRM, SteelBrick CPQ * Salesforce Sales, Service, Community Cloud * Salesforce Service Console, Task Ray, KB * Salesforce for Outlook, Lightning, Chat * Agile Scrum, Jira Administrator * Extraordinary Customer Experience * Glob...

Tags for this Online Resume: Customer Relationship Management, Ecommerce, Integrate, Interactive Voice Response, Project Management, Project Manager, System design, POS, Professional Services, Services, Salesforce.com, Contact Center Specialist, Project Manager, Business Analyst, Director of Operations, Change Management, Process and System Optimization, Customer Experience, Customer Service, Call Center Optimization

Leader in F&B and Guest Service-- over 20 years creating happy guests and empowered employees

Tags for this Online Resume: Scheduling, Purchasing, Documentation, Inventory, Advertising, team builder, team leader, recognized leader, team results, P&L responsibilty, Recruitment, Guest service, Planning and Strategizing, Market Metrix and NPS, Healthcare, Sales, Special events

Organizational Development Specialist - 10 Years of Experience - Near 90046

Accomplishments Charles Schwab Inc. By truly partnering with stakeholders we accomplished a complete change in corporate culture and re-tooled their national sales force and support staff. With this initiative Schwab was finally able to achieve the #1 position in customer service (JD Powers), increase sales 27% + each year, increase employee engagement by 32%+. By aligning the new hire on-boarding program with corporate ini...

Tags for this Online Resume: Customer Service, Cyber Security, Diversity, Insurance, Integrate, Leadership, Training, Development, Learning and development, Sales Training, Chief people officer

Manager - 20 Years of Experience - Near 95014

Summary * Lead Enterprise Architect * Digital Transformation & Transition Architect * Business Requirements Head * Solution/Integration/Data - Architect * Business Analyst * Development Lead / Developer Focus Areas * Transformational Programs * Business, Integration & Enterprise Architecture * Global IT Outsourcing / Transition IT Strategy & Governance * ADM & Managed Services Delivery Significant International Multisite ( ...

Tags for this Online Resume: Nortel, Outsourcing, Data Management, Management, POS, Unified Modelling Language, Architect, ATG, BEA Tuxedo, BEA WebLogic

Director - 20 Years of Experience - Near 45420

Tags for this Online Resume: ISO, ISO 9001, Management, Process Improvement, Risk Management, ROI, Equity, Spare Parts, Sales, Services, project manager, lean six sigma black belt certified, nps2 certified, operations, executive presence, engineer, business continuity, veteran

Manager - 15 Years of Experience - Near 66221

AREAS OF EXPERTISE * IT Strategy Aligned with Business Imperatives * Strategic Business Partner and Consensus Builder * Tenacious Change Agent * SaaS Development Mgmt * Agile / Scrum Practices * Technology Architecture Transformation * M&A Integration * Security and Quality * ITIL Operational Modeling * Organizational Development * Process Improvement and Cost Containment ACCOMPLISHMENTS * Created Corporate PMO providing st...

Tags for this Online Resume: ROI, Information Technology, Medical, Medical Affairs, Product Development, Quality, Quality Assurance, Java Programming Language, Management, SAP, agile

President - 20 Years of Experience - Near 44017

Areas of Expertise * Revenue and Market Growth * Call Center Operations Management * Sales and Marketing Leadership * CSR Coaching and Staff Development * Strategic Market Planning * Technology Selection and Applications * Project Development and Management * Site Selection and New Center Start-ups CAREER HIGHLIGHTS * Delivered the best performing financial year in Ameridial's 23 year history and over five years, grew annua...

Tags for this Online Resume: Call Center, Customer Service, Program Management, Site Design, Site Selections, Start-ups, Voice, Email, Leadership, Management

General - 20 Years of Experience - Near 74820

PROFILE A long-term employee with a record of continuous advancement over 20+ years of progressive experience in quality management, project management, process improvement, business analysis/evaluation, inventory and supplier management, purchasing, and corporate safety compliance.

Tags for this Online Resume: Compliance, Distribution, Procurement, Purchasing, Assistant Controller, Quality, Quality Assurance, Cardiopulmonary resuscitation (CPR), First Aid, human resources, hr, data, analysis, training, NPS, Logistics

Restaurant Manager - 20 Years of Experience - Near 29072

Well-established in hiring training terminating and supervising management and staff Possesses outstanding conflict resolution skills Excellent client servicing and vendor relationship management skills Outstanding organizational skills including office administrative tasks (filing report analysis planning) Demonstrates excellent guest service which results in repeat guest referral business and community involvement Experti...

Tags for this Online Resume: Compensation, Employee Relations, P&L, Purchasing, Workers Compensation, Administrative Tasks, Diversity, Inventory, Management, Microsoft

System Engineer

PERSONAL Summary I am a conscientious self-starter with more than 25 years of experience working in the Information Technology Industry. Acknowledged leader, capable of working with and communicating effectively with personnel at all levels Proven ability to successfully implement and manage complex projects requiring the cooperation of both internal and external entities. Excellent analytical and organizational skills refl...

Tags for this Online Resume: Firewall, Team Lead, Dos, Ethernet, Help Desk, Integrate, DNS, Microsoft, Microsoft DOS, Microsoft Proxy Server, Microsoft Exchange, Group Policy, Systems Engineer, Systems Administrator, Microsoft Hyper-V, Symantec Endpoint Protection, Veritas BackupExec, Symantec NetBackup, DHCP, Startup, Novell, Microsoft DPM