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Online Resumes with "Monitoring Calls"
Quality Assurance Specialist - 18 Years of Experience
CAREER SUMMARY DU - EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY (PJSC). March 2014 to December 2015 Analyst - Premium Contact Centre Operations, Dubai Responsible to monitor across all line of business the net promoters score, Repeat call drivers, long calls, call drops and quality of service by monitoring calls for Premium Customers. Duty and Responsibilities * Analyze operational practices and develop procedures to mee...
Tags for this Online Resume: Front Office, HR, Business Skills, Call Center, Complaints, Email, Filing, Management
Datawarehouse Designer - 11 Years of Experience - Near 28262
SUMMARY * ORACLE certified professional with 12+ years of hands-on experience in Oracle PL/SQL, DataModeling, Datawarehouse, ETL-Design, InformaticaPowerCenter9.x, SSIS, SSRS and Oracle Forms & Reports. * Strong Customer interaction skills and excellent expertise in Requirements gathering, Analysis, Estimation and Resource Planning. * Pretty good exposure in database design and extensive hands-on in handling ORACLE packages...
Tags for this Online Resume: Oracle, Database, Database Performance Tuning, Performance Tuning, Utilities, Business Analysis, Business Analyst, ETL, Extract Transform Load Tools, Shell Script, sql
Customer Service Manager - 10 Years of Experience - Near 50321
CAREER SUMMARY CAREER ACCOMPLISHMENTS Customer Service manager with the * Created a new team to handle customer service inquires ability to find and create solutions to in a timely manner. meet corporation's customer service * Reorganization of Bi-lingual team to reduce "pain - needs. points" as they related cost effectiveness, changes included reducing pay roll expenses by 15%. * Evaluated repeat caller issues, reduced rep...
Tags for this Online Resume: Call Center, Human Resources, Monitoring, Management, Complaints, Policies and Procedures, Training, Annuity, Audit, Process Improvements
Customer Service Supervisor - 0 Years of Experience
Affiliate Broker TN License # 291250 Keller Williams Realty Current position * Set and managed appointments to show homes to prospective clients dealt Personally with lenders home inspectors pest control operators escrow companies and the like to ensure that all terms and conditions of purchase agreement were met before closing * Experienced with legal matters related to the real estate sales process * Generated lists of pr...
Tags for this Online Resume: Call Center, Quality Assurance, Team Lead, Test, Adobe, Adobe Photoshop, Customer Relationship Management, Legal, Management, Microsoft
Insurance Underwriter - 4 Years of Experience - Near 30350
To obtain a mid-level underwriter position that will facilitate my career utilizing my professional skills all while broadening my experience in insurance industry.
Tags for this Online Resume: Customer Service, Insurance, Life Insurance, Medical, Underwriting, Financial, Compliance, Excellent Communication Skills, Risk Analysis, Reinsurance
Customer Service Representative
SUMMARY OF WORKFORCE EXPERIENCE PURCHASING AGENT - Purchased, ordered, received, distribute foods, drinks, supplies, and equipment. Input Invoice data from orders and purchases daily. Inventory controls manually and computerized for Data Processing Monthly for Accountability of goods and services for Monthly Sales Reporting. OPERATIONS ANALYST (aka/WORKFORCE ANALYST) - Monitor Call Center activities reporting daily data out...
Tags for this Online Resume: AVAYA, Call Center, Data Processing, Purchasing, Sales, Support, Install, Inventory
