Description
CAREER SUMMARY CAREER ACCOMPLISHMENTS Customer Service manager with the * Created a new team to handle customer service inquires ability to find and create solutions to in a timely manner. meet corporation's customer service * Reorganization of Bi-lingual team to reduce "pain - needs. points" as they related cost effectiveness, changes included reducing pay roll expenses by 15%. * Evaluated repeat caller issues, reduced repeat phone calls by 8% through call monitoring, call topic reports, interviewing call center staff. ACCOMPLISHMENTS Customer Service manager with the * Created a new team to handle customer service inquires ability to find and create solutions to in a timely manner. meet corporation's customer service * Reorganization of Bi-lingual team to reduce "pain - needs. points" as they related cost effectiveness, changes included reducing pay roll expenses by 15%. * Evaluated repeat caller issues, reduced repeat phone calls by 8% through call monitoring, call topic reports, interviewing call center staff. KEY QUALIFICATIONS * Fourteen years experience of hiring, performance management, and salary administration. Solution Driven Leader
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Cetera Financial Group | Supervisor, Brokerage Operations | 6/2014 - 3/2017 |
| Met Life Annuities | Senior Annuities Specialist, Tax Team Operations | 12/2011 - 6/2014 |
| Principal Financial Group | Assistant Manager | 9/2010 - 12/2011 |
Accomplishments
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