SUMMARY OF WORKFORCE EXPERIENCE PURCHASING AGENT - Purchased, ordered, received, distribute foods, drinks, supplies, and equipment. Input Invoice data from orders and purchases daily. Inventory controls manually and computerized for Data Processing Monthly for Accountability of goods and services for Monthly Sales Reporting. OPERATIONS ANALYST (aka/WORKFORCE ANALYST) - Monitor Call Center activities reporting daily data output using tools like, Blue Pumpkin and Avaya Centre vu system software. Telephone and PC monitoring of daily workforce operation activities to ensure the proper amount of agents on staff for proper customer/client satisfaction availability. Microsoft Excel, Access, Word and Email used to send out daily reports. Other roles as a Customer Service, technical support agent troubleshooting customer PC's on phone and setup of further technician support as needed to regain phone line too Internet services to Customers. PC TECHNICIAN - Installation of software and hardware to troubleshoot, repair or, rebuild personal computers for clients using Microsoft and Macintosh product services, and Handyman repair services. SHIPPING/RECEIVING CLERK (aka/WAREHOUSEMAN) - Shipped and received goods and supplies within warehouses with staging and retrieval, then preformed inventory controlling for accountability.

Highlights:

• AVAYA
• Call Center
• Data Processing
• Purchasing
• Sales
• Support
• Install
• Inventory