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CRM, Call Center Service Delivery & Project Manager in Reston, VA

Manage all aspects of solution design and project management for CRM call centers. Skills include call center scoping, staffing, metrics, IVR, ACD, CTI, CRM. Application of transformational best practices to reduce costs.

Ideal Companies: Dell, HP, Unisys, Oracle, SIAC, CACI, ManTech, Microstrategy

Tags for this Online Resume: CRM, Outsourcing, contractor, consultant, project manager, call centers, service delievry, CRM Project Management, Solution Design, Business Development

Learning Experience Designer & Training Coordinator

Human-centric experienced LEARNING EXPERIENCE DESIGNER/TRAINING COORDINATOR looking to join a value-driven and innovative team. Collaborative, servant leader committed to high-quality & impactful learning experiences. Adaptive & insightful leadership; Digital tool advocate; Impassioned and infectious can-do attitude; Next-generation change agent; Hungry to learn; Deliberate, efficient and collaborative approach to produc...

Ideal Companies: Schoology, Canvas LMS, eCoach, Uzity, Gradeway, GO1, Finalist, Simformer, School Keep, Empower LMS, SAP Litmos, Talent LMS, docebo, Learn Boost, Course Genious, NEO LMS, Kiddom, Alma, Blackbaud, Administrator's Plust, Sawyer, Gradelink, Curriculum Associates, Boston Beer Company, Brightspace, D2L, Moodle, Edmdo, Digistorm Funnel, Eurekos, PraxiSchool, Stars "Campus Solutions", znanja, Vision Student Information System, PowerVista Roll Call, Big SIS, My School, Course Storm, Bitrix 24, Jump Rope, Epignosis eLearning Solutions, SAP Litmost e-Learning, Docebo e-Learning, SQ Learn, Totara Learning, CCS Digital Education, Seesaw, New Classrooms, IXL Learning, Avenues: The World School, Cognii, Lexia Learning, 3P Learning, ISTE, Global Online Learning, Goalbook, TNTP, Bridgeway Education, TCS Education System, iCivics, ALISON, BRICK, Bridge, EkStep, Eneza, Enum Kitkit School, Foundation for Learning Equality, Geekie, inABLE, Mindpark, Nafham, Open Learning Exchange, onebillion, University of the People, Pratham Books'Storyweaver, Rumie, Siyavula, Ubongo, World Reader, UNICEF, Center for Education Innovations, R4D, HundrED, InnoeEdu, USAID, mEducation Alliance, Harvard Global Innovation Fund, Humanitarian Education Accelerator, Global Innovation Fund

Tags for this Online Resume: Management, Process Improvement, Learning Management Systems, Curriculum Design, Adult Learning Theory, Cross-Industry Experience, Engagement Strategies, Instructor Guides, Job Aids, Learner Analysis, Instructional Goals, Group-Based Instruction, Flowcharting, Formative & Summative Assessments, Individualized Instruction, e-Learning, Distance Learning, Distance Education, Evaluation, Instructor-Led Training, Subject-Matter Expert, Blending Learning, Training Facilitation, Deliverables, Design Documents, Group Facilitation, Presentations, Learning Experience Developer, Cognitive Coaching, Learning Activities, Experiential Learning, Community Engagement, Storyboarding, Playlist Creation, Competency Writing, Learning Target Writing, Project-Based Assessment

Customer Service Manager

Tags for this Online Resume: Assessments, Collection, Complaints, Process Improvements, Quality Assurance, Test, Call Center, Customer Service, Management, Microsoft