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Online Resumes with "Director Customer Experience"
Director of Customer Experience
Provide leadership, strategy and mentoring to high performance customer support and service teams to deliver the highest level of customer experience which drives business success. I do this by motivating and mentoring small or larger teams to perform at their maximum potential and by linking individual and team performance to business values and results.
Director of Customer Experience
Experienced Customer Service Director, Customer Experience Crusader, Leadership Optimizer
I am a results-focused management professional offering 20 years of progressive leadership experience in customer service departments and call centers. I am a passionate advocate for the customer and their needs. I have a keen interest in delivering quality outcomes with solutions that achieve the best outcomes for customers while improving operations, quality and efficiencies for the organization. I am certified in proc...
Tags for this Online Resume:
Operations Management, Quality Assurance, Performance Managment, Strategic Planning, Cross-functional Team Leadership, Customer Relationship Management, Leadership, Process Improvement
Director of Customer Experience
Tags for this Online Resume:
bilingual, problem solver, managerial, self motivated, customer service , energetic , proactive, professional
Director of Customer Experience / Customer Service Manager - 10 Years of Experience - Near 46202
Tags for this Online Resume:
Indianapolis, Customer Service, Customer Experience, Innovation, Engagement, Change, Service, HR, Training, Education, Risk Management
Public Transportation Inspector - 15 Years of Experience - Near 02140
Summary Director of Customer Experience with extensive private and public experience in the transportation industry. Passionate about adding value for customers and communities while delivering on business and financial interests. Recognized for being autonomous and proactive in overseeing projects, and being adaptable and flexible. * Strategic Thinking: Designed the Customer Experience strategy for the transportation netwo...
Tags for this Online Resume:
French Language, Business Plan, Business Requirements, Pricing, Quality Assurance, Social Media, transportation, customer experience, marketing, voice of the customer, process improvement, strategic thinking
Featured Profile
Director - 15 Years of Experience - Near 91350
SUMMARY OF PROFESSIONAL EXPERTISE Expertise in project management, successful project implementation (100% success rate for meeting project implementation go live dates): Skilled at ensuring successful project implementation (s) by cohesively establishing project deliverables through ongoing communication of project goals, creating team synergy between key stakeholders, engaging applicable resources, and deploying effective...
Ideal Companies: Non-Profit Call Center, For profit healthcare
Tags for this Online Resume:
Service, Teambuilding, Communication, Positive, Strategic, Relator, Visionary, Analytical, Leader, Studer Group Coach, Gallup Engagement Coach, Leadership Training Written Wrap-up, Lean Sigma Green Belt, Change Acceleration Process Certified, Motivator, Cerner Scheduling App, Epic Scheduling App, Ms Office, Entrepeneur
Featured Profile
Customer Service Manager - 14 Years of Experience
Talented Manager who has more than 6 years of Customer Relationship Management experience in an executive management role. Strong management experience developing technology systems to support more than 2800 locations and 50 e-commerce sales sites while understanding and maintaining business processes and procedures. Skilled at ecommerce, B2B and B2C sales improving both top-line sales and margin by suggesting necessary cha...
Ideal Companies: Converse, Journeys, Lids, J&M, Genesco
Tags for this Online Resume:
Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor
Director - 20 Years of Experience - Near 20171
Ideal Companies: 1966
Tags for this Online Resume:
Architect, Billing, broadband, Infrastructure, Leadership, Legacy, Management, Product Management, Project Management, Project Manager
Application Support - 20 Years of Experience - Near 75002
Accomplished leader in selecting, designing, developing and deploying I.T. strategies, and systems enabling operational improvements across multiple business segments. Consistently achieved "Exceeding Expectations" ratings over 29-year career at Frito-Lay. Recognized thought leader and highly regarded as effective leader of people. Accomplished in staff management and implementation of procedures positively impacting overa...
Tags for this Online Resume:
Business Requirements, SDLC (Software Development Life Cycle), Systems Development, Systems Development Life Cycle, Systems Engineer, Construct (App Dev Tool), Infrastructure, Management, Manufacturing, Process Management
Director - 15 Years of Experience - Near 91350
SUMMARY OF PROFESSIONAL EXPERTISE Expertise in project management, successful project implementation (100% success rate for meeting project implementation go live dates): Skilled at ensuring successful project implementation (s) by cohesively establishing project deliverables through ongoing communication of project goals, creating team synergy between key stakeholders, engaging applicable resources, and deploying effective...
Ideal Companies: Non-Profit Call Center, For profit healthcare
Tags for this Online Resume: Service, Teambuilding, Communication, Positive, Strategic, Relator, Visionary, Analytical, Leader, Studer Group Coach, Gallup Engagement Coach, Leadership Training Written Wrap-up, Lean Sigma Green Belt, Change Acceleration Process Certified, Motivator, Cerner Scheduling App, Epic Scheduling App, Ms Office, Entrepeneur
Customer Service Manager - 14 Years of Experience
Talented Manager who has more than 6 years of Customer Relationship Management experience in an executive management role. Strong management experience developing technology systems to support more than 2800 locations and 50 e-commerce sales sites while understanding and maintaining business processes and procedures. Skilled at ecommerce, B2B and B2C sales improving both top-line sales and margin by suggesting necessary cha...
Ideal Companies: Converse, Journeys, Lids, J&M, Genesco
Tags for this Online Resume: Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor
Director - 20 Years of Experience - Near 20171
Ideal Companies: 1966
Tags for this Online Resume: Architect, Billing, broadband, Infrastructure, Leadership, Legacy, Management, Product Management, Project Management, Project Manager
Application Support - 20 Years of Experience - Near 75002
Accomplished leader in selecting, designing, developing and deploying I.T. strategies, and systems enabling operational improvements across multiple business segments. Consistently achieved "Exceeding Expectations" ratings over 29-year career at Frito-Lay. Recognized thought leader and highly regarded as effective leader of people. Accomplished in staff management and implementation of procedures positively impacting overa...
Tags for this Online Resume: Business Requirements, SDLC (Software Development Life Cycle), Systems Development, Systems Development Life Cycle, Systems Engineer, Construct (App Dev Tool), Infrastructure, Management, Manufacturing, Process Management