I am a results-focused management professional offering 20 years of progressive leadership experience in customer service departments and call centers. I am a passionate advocate for the customer and their needs. I have a keen interest in delivering quality outcomes with solutions that achieve the best outcomes for customers while improving operations, quality and efficiencies for the organization. I am certified in process improvement initiatives that I have leveraged along with my strategic planning, collaboration, and analytical skills to deliver a high level of quality and productivity. I have an excellent track record of providing leadership to direct and indirect reports with a coaching and learning style. By building inclusion from front line team members in the process improvement initiatives, I have been successful at a faster adoption of change minimizing disruption. I am looking to continue my career with a Customer Service Organization where I can lead teams to provide the ideal customer experience and deliver quality solutions. Strengths Finder Top 5: Maximizer Adaptability Individualization Relator Arranger

Highlights:

• Operations Management
• Quality Assurance
• Performance Managment
• Strategic Planning
• Cross-functional Team Leadership
• Customer Relationship Management
• Leadership
• Process Improvement