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Executive - Service and Sales Operations - 17 years - Location Flexible

Customer Experience executive with 17+ years leading both large (2500+) and small (<100) business strategy and operations teams within Fortune 500 companies. Proven leadership focusing on customer and employee experiences within multiple channel environments that led to several national customer experience awards from J.D. Power & Associates, Consumer Reports, and Forrester. Respected member and thought leader within the C...

Tags for this Online Resume: Customer Experience, Retail Operations, Customer Service, Telecommunications, Leadership, Executive

Customer Experience Executive - 35+ years experience - Connecticut

I am a Customer Experience expert with 35+ years experience managing and consulting in all industries. Extensive experience and success helping clients go from "Good to Great" in the provision of Customer Service, increasing customer and employee satisfaction, retention, ROI, and bottom line growth. Significant expertise in interpersonal skills and working with all levels within an organization, from front line employees ...

Ideal Companies: Any company dedicated to providing excellent Customer Service

Tags for this Online Resume: Connecticut, Customer Experience, Consulting, Contact Center, Customer Service training, Customer Satisfaction Research Analysis, Customer Service Management, Contact Center Management, Customer Satisfaction improvement, Customer Satisfaction Analysis, Employee Satisfaction Analysis and improvement, Leadership Development, Cultural definition and realignment, Process improvement, ACD technology, Client satisfaction

CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631

Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...

Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.

Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability

Chief Marketing Officer - 14 Years of Experience - Near 85254

Data driven marketing and customer experience Executive Officer with Board level responsibilities in marketing, branding, corporate communications, sales, and customer support. Expertise lies in a holistic approach to the customer journey, from first contact acquisition, to nurturing, and increasing new customer spend throughout the customer lifecycle with specific strategies for each engagement. Recognized for proven ROI ...

Tags for this Online Resume: Scottsdale, Customer Relationship Management, Inside Sales, Executive Management, Marketing Automation, Sales, Acquisitions, Big Data & Analytics, Brand Management, Strategic Planning, CMO, Marketing, Customer Experience, Customer Support, Board of Directors, Eloqua