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Online Resumes with "Customer Care Director"
Customer Care Director
To provide a company with the benefits of my extensive experience and education in Customer Care .
Tags for this Online Resume: Training , Building high performing teams,project management
Customer Service Professional
I have a proven history of effectively leading others to achieve service excellence within the banking and retail apparel industries. In previous positions, I’ve planned and implemented scalable call centers and poised them for growth and increased revenue. My key strengths are in organizing, quality output, leadership, mentoring, common sense decision making, practical problem solving, effective interaction and collaborati...
Tags for this Online Resume: Benchmarking performance, develop KPIs, implementing best practices, measuring performance, Microsoft Office Word Excel, managing department budgets, managing staff performance, Implementing new customer channels, Building a contact center, Developing sales goals, First Contact Resolution, department procedures
Customer Service Manager - 15 Years of Experience - Near 20906
AREAS OF EXPERTISE * Operations Management * Project/Program Management * Vendor Integration projects * Building project plan * Staffing and Resource Management * Performance Management (KPIs, SLAs, SOWs) * Agile Methodology * Budgeting/P&L * Analytical and Reporting * Team building * Contract Negotiation
Tags for this Online Resume: Call Center, Retention, Billing, Business Requirements, Interactive Voice Response, Operating Systems, Sales, Budgetary, Connectivity, Firepond Concierge
Director
AREAS OF EXPERTISE * Contact Center Management * QBR Preparation * BPO experience * Multi-site experience * Staffing and Resource Management * Performance Management (KPIs, SLAs)
Tags for this Online Resume: Call Center, Retention, Billing, Operating Systems, Sales, Firepond Concierge, Management, Oracle Parallel Server, Resource Management, Voice
Director - 25 Years of Experience
Tags for this Online Resume: Audit, Billing, Call Center, Customer Relationship Management, Process Improvement, Support, Talent Acquisition, Technical Support, Six Sigma Quality
Director - 16 Years of Experience - Near 30047
Sr. Contact Center Leader with an extensive career in launching and managing both in-house and outsourced BPO operations. Over 20+ years of specialized experience in delivering exceptional results for customers and employees across multiple sites, geographies, and lines of business. Results driven experience in several capabilities, including management of day-to-day operations of teams up to 1300 FTE onshore and offshore ...
Tags for this Online Resume: Quality Assurance, Test, Leadership, Leadership Development, Forecasting, Management, Planning, Process Improvements, Request for Proposals, Social Media
