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Online Resumes with "Call Center Technology"
Director Customer Service
Lead a service organization with best in class customer service and customer experience initiatives and methodologies.
Tags for this Online Resume: Customer Service, Customer Experience, Call Center Technologies, CRM, Workforce Management
Eagle in Leadership
Highly accomplished and results-driven professional with over nine years of I.T. experience possessing superior system support skills. Strong background in new systems installation and administration that increases company profit. Solid track record of consistently exceeding corporate goals through strategic planning, systems administration and project execution with emphasis on: Dialer Systems Management, Systems Support, ...
Ideal Companies: Any company
Technical Manager - 17 years experience - ME,MS (PM),MBA(Tech Mgmt) - Product/Service Development
Lead & Manage Globally distributed Software Teams on delivering innovative Software products/services in Telecom/Hi-tech industry
Tags for this Online Resume: Call Center Technologies, Voip, SIP, SMPP, .NET, Webservices, XML, SOAP, SQL, Analytics, OLAP, Java/C++, OOAD, UML, Systems Integration, Extensive Products/Services development experience
Featured Profile
Providing superior IT management and strategic planning for improved efficiencies and measurable outcomes.
Visionary, dynamic, results-oriented and business savvy IT executive with extensive experience in management consulting, strategic development, change management, business transformation, project/program management and business analysis for multidisciplinary organizations. Career history of formulating and executing strategic business and technology initiatives, spearheading complex projects to completion and orchestrating ...
Ideal Companies: Northside Hospital, Emory Health System, AT&T, Koch, Coke,
Senior Director of Workforce and Call Center Technology - 20 years call center experience
I am a highly competent professional with demonstrated history of success in call center operations, strategic planning and execution. Enterprise thinker capable of delivering integrated business solutions and leveraging proven leadership skills to direct high-performing teams to deliver quality results. I am seeking a position that will allow me to utilize my diverse experience within a senior call center operations role.
Information Security Lead Analyst - 13 years, -Winston-Salem, NC
I am a senior Info Security Analyst with over 20 years IT experience My desire is to acquire an IT position that would utilize my background in either Security or IVR development/support,Call Center Technology that will provide opportunity to expand my skills and allow for career growth.
Tags for this Online Resume:
voice technology , call center, Security analyst, Incident Response, Security Monitoring , system support, Business Analyst
Featured Profile
Customer Service Manager
Over twenty five years of management experience with the skills and knowledge to interpret data and instinct for efficient and tactile resolutions. Utilizing my experiences I have bridged the gaps in efficiency and consistencies across the Northeast, Enterprise and BGCO RM teams. I have effectively managed and developed Virtual teams the last ten years. I have formed solid partnerships with Center leadership, Area Leaders...
Ideal Companies: Apple, Verizon. Amazon
Customer Service Manager - 20 Years of Experience - Near 01826
I am intuitive, resourceful, well organized, objective, and impose high standards for myself and those who work with me. I have a comprehensive knowledge of management techniques, computer/call center technology and understand how to maintain exceptional levels of customer satisfaction. I have the ability to draw on my varied skills and experience to meet and exceed any corporate goals assigned to me
Tags for this Online Resume:
service revenue growth, customer relations, customer satisfaction turnarounds, building support organizations , Call Center Technology
Operations - 17 Years of Experience - Near 85364
Accomplishments Top Seller every month at Advanced Call Center Technologies Promoted from Cashier to Supervisor Cashier at Del Sol Market in less than one month
Tags for this Online Resume:
Complaints, Billing, Customer Service, Deposits, Call Center, Insurance, LESS, Medicare
Application Support - 12 Years of Experience - Near 08817
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
Tags for this Online Resume:
Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer
Customer Service Manager - 14 Years of Experience - Near 15237
SUMMARY Results-driven manager with high levels of success in assessing, strategizing, and transforming call center technologies, processes, and productivity to enhance quality service delivery. Adept at completing demanding projects within crucial timelines. Cross-functional leader with demonstrated ability to build, motivate, train, and manage cohesive teams. Highly articulate, demonstrating excellent interpersonal skills...
Tags for this Online Resume:
Call Center Management, Account Management, Client Services, CTI, SaaS, SMS, Scheduling, Change Management, Quality Assurance, Architect, Sales, Process Improvement, Team Building, Training, Strategy
Providing superior IT management and strategic planning for improved efficiencies and measurable outcomes.
Visionary, dynamic, results-oriented and business savvy IT executive with extensive experience in management consulting, strategic development, change management, business transformation, project/program management and business analysis for multidisciplinary organizations. Career history of formulating and executing strategic business and technology initiatives, spearheading complex projects to completion and orchestrating ...
Ideal Companies: Northside Hospital, Emory Health System, AT&T, Koch, Coke,
Customer Service Manager
Over twenty five years of management experience with the skills and knowledge to interpret data and instinct for efficient and tactile resolutions. Utilizing my experiences I have bridged the gaps in efficiency and consistencies across the Northeast, Enterprise and BGCO RM teams. I have effectively managed and developed Virtual teams the last ten years. I have formed solid partnerships with Center leadership, Area Leaders...
Ideal Companies: Apple, Verizon. Amazon
