Highly accomplished and results-driven professional with over nine years of I.T. experience possessing superior system support skills. Strong background in new systems installation and administration that increases company profit. Solid track record of consistently exceeding corporate goals through strategic planning, systems administration and project execution with emphasis on: Dialer Systems Management, Systems Support, Systems Maintenance, Technical Support and Troubleshooting, Reporting and Training.

COMPANY	POSITION HELD	DATES WORKED
CompuCredit Corporation	(Confidential)	1/2005 - 1/2006

SCHOOL	MAJOR	YEAR	DEGREE
University of Commercial Sciences	System Engineering	1998	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Book	Music History	media url	Music and Performance

Highlights:

PC Hardware and Software I, II: A+

Companies I like:

Any company

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Systems Administrator – Account Assistant, Charlotte, NC – (Today’s position) • System support and business analysis, making decisions that are best suitable for the company while investing in new projects. • Outstanding success in building and maintaining relationships with key clients. • Assisting Projects managers with estimates for incoming projects. • Setting up company’s profiles for accounting purpose in QuickBooks in a networked environment ensuring performance and optimization in all systems. Systems Specialist, CompuCredit Corporation St Cloud, MN - August 2005-February 2006 Selected to provide predictive systems administration and support to multiple sites of one of the largest receivables management companies in the U.S. • Chosen for system support and business analysis role for an information technology driven direct marketer of branded credit cards and related fee based company. • Administered CompuCredit’s mainframe and call management system designed to support both centralized and distributed call centers. • Managed uploads and downloads of files from vendors and updates to the host system using FTP. • Developed auditing processes and reports that ensure processes are performing as expected in a 2003 Server Enterprise Environment. • Created SAS programs to transform the wide variety of data within the organization into useful information. • Maintained companies network, mainframe and dialer user accounts and passwords. • Skillfully handles system related issues to ensure system readiness within one business day. • Conducts research and development in predictive systems and call center technologies at user conferences and through client visits. • Worked with Avaya engineers to successfully install and setup a new dialer system and Avaya VOIP systems at company’s corporate head office. • Responsible for support of all programs that reside on the Mosaix dialer software platform, daily support of business analysis and account flow for all client data residing on the system. • Designed and facilitated courses for beginner, intermediate and advanced level dialer users.